Airport Customer Service Agent jobs in Malaysia

We are looking for a sharp, hands-on Senior Account Executive Integrated (Social & Advertising) to drive multi-channel campaigns across a portfolio of dynamic brands. In this fast-moving role, you will be the go-to client contact, leading timelines, creative rollouts, and campaign launches across TV, digital, OOH, and social. You will work closely with creative, strategy, media, and influencer teams to translate big ideas into high-impact, channel-specific executions. If you're organized, culture-savvy, and passionate about integrated storytelling, we want to hear from you.

1. Serve as the day-to-day contact for clients across social and advertising streams, managing campaign timelines, briefing processes, and creative execution.
2. Work across campaign and always-on content, shaping 360-degree ideas for TV, digital, OOH, and social platforms.
3. Lead the coordination of content calendars, creative rollouts, campaign launches, and real-time activations.
4. Translate marketing strategies into clear briefs for creative, strategy, media, and production teams.
5. Prepare status reports, campaign timelines, and reporting documents, ensuring proactive client communication.
6. Apply understanding of the communications mix and platform-native content to drive impactful recommendations.
7. Liaise with community managers and content creators for ongoing content, influencer activity, and social campaigns.
8. Collaborate with creative teams to develop compelling brand campaigns and social content, ensuring alignment with brand tone and objectives.
9. Monitor competitive brand activity, emerging platform behaviors, and category trends across advertising and social.
10. Manage internal meetings and client reviews, including agenda setting, note-taking, and stakeholder coordination.
11. Track job estimates, scopes, social budgets, and work with production and finance for billing accuracy.
12. Troubleshoot delays, bottlenecks, and priority shifts across social and traditional deliverables.
13. Coordinate performance and wrap-up reporting with strategy and analytics teams for campaigns and ongoing content.
14. Serve as the link between creative, strategy, influencer, media, and production partners for seamless campaign delivery.
15. Ensure compliance with government protocols, regulations, and cultural sensitivities, maintaining legal and ethical standards.

1. 2-4 years of experience in client servicing or integrated account management at a creative or digital agency.
2. Strong knowledge of advertising and social media platforms (TV, OOH, Meta, TikTok, YouTube, LinkedIn, etc.).
3. Excellent organizational and communication skills, capable of managing multiple workstreams and deadlines.
4. Familiarity with content calendars, integrated timelines, influencer campaigns, and paid media planning.
5. Proven ability to collaborate cross-functionally and contribute to both big-picture ideas and daily execution.
6. Experience with tools like Meta Business Suite, Sprinklr, Emplifi, and project management platforms.
7. Financial fluency in estimates, scopes, WIPs, and billing oversight.
8. Passion for creativity, culture, and impactful work across channels.

1. High political and cultural sensitivity.
2. Strategic thinker with strong problem-solving skills.
3. Adaptable, managing multiple projects within tight deadlines.
4. Strong ethical standards and confidentiality.

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