Welcomer

PULLMAN; Dubai; On-site; AED 42,000 - 72,000; Full time

Job summary

Accor Welcomer in Dubai welcomes guests with warmth and professionalism, acting as the first contact to ensure a memorable arrival and seamless departure experience. You will assist with inquiries, provide hotel information, and promote services in a vibrant, multicultural setting.

Fluency in English is essential, with additional languages a plus. A high school diploma and at least 1 year in front-office or guest-facing roles are required; Opera or similar hotel management software knowledge is

Qualifications

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.

Responsibilities

• Greet and welcome all guests with warmth and professionalism.
• Provide personalized check-in and check-out experiences.
• Assist guests with inquiries, directions, and hotel information.
• Promote hotel services, facilities and ongoing promotions.
• Coordinate with Front Office, Concierge and Guest Relations for a seamless guest experience.
• Maintain a polished, professional appearance in line with brand standards.

Skills

Customer service

Communication

English

Hospitality awareness

Shift work

Education

High school diploma

Tools

Opera PMS

Job description

Welcomer

We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai United Arab Emirates As a Welcomer you will be the first point of contact for our guests creating a warm and personalized welcome experience in our vibrant multicultural environment Your role is crucial in delivering our brand s promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests

• Greet and welcome all guests with warmth professionalism and a genuine smile
• Provide personalized check-in and check-out experiences
• Assist guests with inquiries directions and hotel information
• Offer welcome beverages or amenities upon arrival based on guest status or preferences
• Coordinate with Front Office Concierge and Guest Relations to ensure a seamless guest experience
• Maintain a visible presence in the lobby and be readily available to assist or guide guests
• Promote hotel services facilities and ongoing promotions
• Handle guest feedback and resolve issues or escalation them appropriately
• Ensure guest preferences and special requests are recorded and communicated effectively
• Maintain a polished and professional appearance at all times in line with brand standards
• Anticipate guest needs and offer relevant recommendations to enhance their stay
• Additional Language is an added advantage

Our commitment to Diversity amp Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo

BELIMITLESS

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel
• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Proficient in English (verbal and written); additional languages are a plus
• Warm, outgoing, and service-oriented personality
• Ability to work under pressure and in a fast-paced environment
• Strong knowledge of Dubai and its tourist attractions
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred
• Flexible to work in shifts, including weekends and public holidays
• Passion for hospitality and creating memorable guest experiences
• Adaptability to work in a multicultural environment
• Attention to detail and ability to multitask efficiently