Duty Manager

Accor; Dubai; On-site; AED 134,000 - 234,000; Full time

Job summary

Accor seeks a capable hospitality professional to assist in managing hotel operations at Grand Mercure Dubai City. You will help coordinate reservations, front office processes and guest services while supporting KPI development and staff succession planning.

With prior hospitality experience and a strong focus on guest satisfaction, you will lead by example in a fast-paced, customer-centric environment and collaborate across departments to deliver exceptional guest experiences.

Qualifications

• Previous hospitality experience in a similar role.
• Experience with Property Management System is required.
• Proficient in Microsoft Windows applications.
• University/College degree in a related discipline preferred.
• Professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Able to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.

Responsibilities

• Assist with the management of all operational departments as required.
• Management of roster, costings and forecasting.
• Professional development of Reservation Agents to ensure strong succession planning.
• Involvement in and management of setting KPI's for Front Office & guest satisfaction.
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered to.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations.
• Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest.
• You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

Skills

Interpersonal skills

Problem solving

Team player

Guest service orientation

Communication

Calm under pressure

Education

University/College degree in related discipline

Tools

Property Management System

Microsoft Windows

Job description

Company Description

Join Grand Mercure Dubai City, a 5-star Accor hotel where local culture meets world-class hospitality. With 361 rooms, diverse dining venues, modern meeting facilities, and a passionate team, we are committed to creating memorable guest experiences and empowering our Heartists to grow.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

#BELIMITLESS

Do what you love, care for the world, dare to challenge the status quo!

Job Description

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Reservation Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests and leading, by example, to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• Your ability to 'surprise' our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to develop relationships with other department heads across the hotel to ensure a high level of customer service at all times.

Qualifications

• Previous experience in similar role in hospitality is required
• Previous Property Management System experience required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times