Welcomer

Accorhotel; Dubai; Sur place; AED 36 000 - 54 000; Plein temps

Résumé du poste

Accorhotel in Dubai seeks a Welcomer to be the frontline guest touchpoint, delivering a warm, personalized arrival and departure experience. You will guide guests, handle inquiries and promote hotel services, while maintaining a professional lobby presence.

The role requires strong English, a friendly service mindset, and the ability to work flexibly in a fast-paced, multicultural hotel environment in the United Arab Emirates.

Qualifications

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Proficient in English (verbal and written); additional languages are a plus.
• Warm, outgoing, and service-oriented personality.
• Ability to work under pressure and in a fast-paced environment.
• Strong knowledge of Dubai and its tourist attractions.
• Basic computer skills; familiarity with Opera or similar hotel management software is preferred.
• Flexible to work in shifts, including weekends and public holidays.
• Passion for hospitality and creating memorable guest experiences.
• Adaptability to work in a multicultural environment.
• Attention to detail and ability to multitask efficiently.

Responsabilités

• Greet and welcome all guests with warmth, professionalism and a genuine smile.
• Provide personalized check-in and check-out experiences.
• Assist guests with inquiries, directions and hotel information.
• Offer welcome beverages or amenities upon arrival based on guest status or preferences.
• Coordinate with Front Office, Concierge and Guest Relations to ensure a seamless guest experience.
• Maintain a visible presence in the lobby and be readily available to assist or guide guests.
• Promote hotel services, facilities and ongoing promotions.
• Handle guest feedback and resolve issues or elevate them appropriately.
• Ensure guest preferences and special requests are recorded and communicated effectively.
• Maintain a polished and professional appearance at all times in line with brand standards.
• Anticipate guest needs and offer relevant recommendations to enhance their stay.

Connaissances

Guest greeting

Check-in/out

Guest inquiries

Promotions

Guest relations

Professional appearance

Multitasking

Dubai knowledge

Opera familiarity

Formation

High school diploma

Outils

Opera PMS

Description du poste

We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai United Arab Emirates As a Welcomer you will be the first point of contact for our guests creating a warm and personalized welcome experience in our vibrant multicultural environment Your role is crucial in delivering our brand s promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests

• Greet and welcome all guests with warmth professionalism and a genuine smile


• Provide personalized check-in and check-out experiences


• Assist guests with inquiries directions and hotel information


• Offer welcome beverages or amenities upon arrival based on guest status or preferences


• Coordinate with Front Office Concierge and Guest Relations to ensure a seamless guest experience


• Maintain a visible presence in the lobby and be readily available to assist or guide guests


• Promote hotel services facilities and ongoing promotions


• Handle guest feedback and resolve issues or elevate them appropriately


• Ensure guest preferences and special requests are recorded and communicated effectively


• Maintain a polished and professional appearance at all times in line with brand standards


• Anticipate guest needs and offer relevant recommendations to enhance their stay

Company Description

• Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel


• High school diploma or equivalent


• Excellent communication and interpersonal skills


• Proficient in English (verbal and written); additional languages are a plus


• Warm, outgoing, and service-oriented personality


• Ability to work under pressure and in a fast-paced environment


• Strong knowledge of Dubai and its tourist attractions


• Basic computer skills; familiarity with Opera or similar hotel management software is preferred


• Flexible to work in shifts, including weekends and public holidays


• Passion for hospitality and creating memorable guest experiences


• Adaptability to work in a multicultural environment


• Attention to detail and ability to multitask efficiently