Telephone Operator

PULLMAN; Dubai; On-site; AED 35,000 - 55,000; Full time

Job summary

Pullman Dubai is seeking a friendly Telephone Operator to manage hotel communications and ensure guests receive prompt, courteous service reflecting Accor standards.

You will answer calls, transfer to the right departments, give guests information about facilities and promotions, handle inquiries and requests with courtesy, and maintain call records. Basic computer skills and Opera PMS familiarity are preferred; flexibility for shifts, weekends and holidays is required.

Qualifications

• Minimum 1 year of experience in a Telephone Operator or Front Office role in a 4- or 5-star hotel.
• High school diploma or equivalent.
• Excellent verbal communication and telephone etiquette.
• Proficient in English; additional languages are an advantage.
• Familiarity with Opera or similar hotel management software is preferred.
• Flexible to work shifts, including weekends and holidays.
• Maintain guest confidentiality and professionalism.

Responsibilities

• Answer calls promptly and transfer to the right departments.
• Provide guests with information about facilities and promotions.
• Handle inquiries and requests with courtesy and efficiency.
• Manage wake-up calls and ensure timely delivery of guest messages.
• Coordinate with hotel departments to ensure prompt responses to guest requests.
• Follow hotel communication procedures and emergency protocols.

Skills

Verbal communication

Telephone etiquette

English fluency

Multitasking

Listening skills

Calm under pressure

Customer service

Computer skills

Education

High school diploma

Tools

Opera PMS

Job description

We are seeking a friendly and professional Telephone Operator to join our team in Dubai United Arab Emirates As a Telephone Operator you will be responsible for managing hotel communications and ensuring all guests and callers receive prompt courteous and efficient assistance reflecting our commitment to exceptional hospitality

Answer incoming calls promptly and professionally following hotel brand standards Transfer calls accurately to the appropriate departments and colleagues Provide guests with information about hotel facilities services and promotions Handle guest inquiries requests and complaints with courtesy and efficiency Manage wake-up calls and ensure timely delivery of guest messages Coordinate with hotel departments to ensure prompt responses to guest requests Maintain accurate records of calls and requests where required Handle guest information confidentially and follow hotel communication procedures Follow emergency communication protocols and notify the relevant departments when necessary Maintain excellent telephone etiquette and a professional attitude at all times Additional Language is an added advantage

Our commitment to Diversity amp Inclusion We are an inclusive company and our ambition is to attract recruit and promote diverse talent By joining Accor every chapter of your story is yours to write and together we can imagine tomorrow s hospitality Discover the life that awaits you at Accor visit https careers accor com Do what you love care for the world dare to challenge the status quo BELIMITLESS

Minimum 1 year of experience in a Telephone Operator, Front Office, or Guest Services role in a 4- or 5-star hotel.High school diploma or equivalent.Excellent verbal communication and telephone etiquette.Proficient in English; additional languages are an advantage.Friendly, professional, and service-oriented personality.Basic computer skills; familiarity with hotel telephone systems and Opera or similar hotel management software is preferred.Ability to handle multiple calls and guest requests efficiently.Strong listening skills and attention to detail.Ability to remain calm under pressure and work in a fast-paced environment.Flexible to work shifts, including weekends and public holidays.Ability to maintain guest confidentiality and follow hotel communication standards.Adaptability to work in a multicultural team environment.