Waiter/Waitress

Grand Hyatt; United Arab Emirates; On-site; AED 39,000 - 61,000; Full time

Job summary

Park Hyatt Dubai is seeking a Waiter/Waitress to deliver refined, attentive, and personalized dining experiences. The role requires excellent service etiquette, strong knowledge of food and beverages, and attention to guest preferences from arrival to departure.

Responsibilities include greeting guests, presenting menus, taking orders, serving in luxury five-star standards, coordinating with kitchen and bar, maintaining mise-en-place, handling billing, and upholding health and safety standards.

Qualifications

• High school diploma or equivalent; a Hospitality/F&B/Hotel Diploma is preferred.
• Minimum 1 year of waiter/waitress experience in luxury settings; freshers welcome.
• Solid knowledge of food and beverage service standards and menu terminology.
• Strong communication and interpersonal skills with guests of diverse backgrounds.
• Well-groomed, professional appearance and guest-focused attitude.
• Ability to work in a fast-paced luxury environment including weekends and holidays.

Responsibilities

• Welcome guests warmly and attend to them throughout their dining experience.
• Present menus and provide knowledgeable recommendations on food and beverages.
• Take orders accurately and relay special requests to kitchen and bar teams.
• Serve courses and beverages following five-star service standards and timing.
• Maintain knowledge of ingredients, allergens, promotions, and beverage options.
• Monitor tables, anticipate needs, and provide timely refills and clearing.
• Prepare tables and dining areas with mise-en-place and ensure cleanliness.
• Coordinate with kitchen, bar, host staff to communicate guest preferences and occasions.
• Handle feedback professionally and escalate issues when needed.
• Adhere to billing, payment, hygiene, and health safety procedures.

Skills

Customer service

Communication skills

Guest relations

Education

High school diploma

Diploma in Hospitality/F&B Service or Hotel Management (preferred)

Job description

Organization- Park Hyatt Dubai

Summary

The Waiter/Waitress plays an essential role in delivering a refined, attentive, and personalized dining experience. The position requires excellent service etiquette, strong food and beverage knowledge, and close attention to guest preferences while ensuring every stage of service is handled professionally and efficiently.

Main Duties

• Welcome and attend to guests in a warm, courteous, and professional manner, ensuring prompt attention and a positive dining experience from arrival through departure.
• Present menus and provide knowledgeable recommendations on food, beverages, daily specials, and signature offerings, considering individual preferences and dietary requirements.
• Take food and beverage orders accurately and enter them correctly into the Point of Sale (POS) system, communicating special requests clearly to the kitchen and bar teams.
• Serve food and beverages according to established five-star service standards and sequence of service, ensuring appropriate presentation, timing, tableware, and attention to detail.
• Maintain comprehensive knowledge of menu ingredients, preparation methods, allergens, beverage selections, and available promotions to confidently respond to guest enquiries.
• Monitor assigned tables throughout service, anticipating guest needs and providing timely refills, table maintenance, course clearance, and additional assistance without being intrusive.
• Prepare tables, service stations, and dining areas with the required mise-en-place, ensuring cleanliness, organization, and readiness before and throughout each service period.
• Coordinate effectively with Kitchen, Bar, Hostess, and other Food & Beverage colleagues to ensure dietary requirements, special occasions, guest preferences, and service priorities are properly communicated.
• Handle guest feedback and minor service concerns with professionalism, discretion, and a solution-oriented approach, escalating matters to the appropriate supervisor when necessary.
• Follow established procedures relating to billing, payment handling, food safety, hygiene, responsible beverage service, and health and safety, while consistently maintaining luxury hospitality standards.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Food & Beverage Service, or Hotel Management is preferred.
• Minimum 1 years of relevant experience as a Waiter/Waitress, preferably within a five-star hotel, luxury resort, or upscale restaurant environment. Freshers with passion and willingness are welcome.
• Good knowledge of food and beverage service standards, menu terminology, basic allergens, and sequence of service.
• Strong communication and interpersonal skills, with the ability to interact professionally with guests from diverse nationalities and cultural backgrounds.
• Well-groomed and professional appearance with a guest-focused, courteous, and attentive approach to service.
• Ability to work effectively in a fast-paced environment, including weekends, public holidays, and flexible shifts, while maintaining consistent service standards.