Senior Waiter

ENNISMORE; Dubai; Vor Ort; AED 100.000 - 145.000; Vollzeit

Zusammenfassung

ENNISMORE in Dubai is seeking an experienced waiter to manage a busy section and deliver refined guest experiences in an upscale setting.

You will coordinate with kitchen and bar teams, handle orders with precision, and mentor junior staff while maintaining top standards of presentation and service. Flexibility for evenings and weekends is required.

Qualifikationen

• Minimum 3-5 years of progressive waiter experience in upscale dining.
• Proven expertise in section management and guest service.
• Excellent communication skills (verbal and written).
• Demonstrated ability to mentor and support junior staff members.
• Proficiency with Point of Sale (POS) systems.
• Strong organizational and time management skills; multitask in fast-paced environments.
• Flexibility to work evenings, weekends and holidays.
• Physical stamina to stand for extended periods and carry trays and service equipment.

Aufgaben

• Manage assigned section with professionalism and confidence, delivering a refined guest experience.
• Provide attentive service across all food and beverage offerings with attention to detail.
• Coordinate with kitchen and bar teams to ensure smooth service flow and efficiency.
• Take and process guest orders accurately, accommodating special requests with empathy.
• Mentor and support junior team members on the floor.
• Maintain impeccable standards of presentation, cleanliness and service execution.
• Utilize POS for accurate order processing and billing.
• Ensure compliance with health, safety and hygiene protocols.

Kenntnisse

Waiter experience

Section management

F&B knowledge

Communication skills

Mentoring staff

POS systems

Time management

Physical stamina

Attention to detail

Conflict resolution

Flexible schedule

Ausbildung

High school diploma

Food safety certification

Hospitality certification

Tools

Restaurant management software

Jobbeschreibung

Manage your assigned section with professionalism and confidence ensuring a refined and personalized guest experience Deliver attentive knowledgeable service across all food and beverage offerings with exceptional attention to detail Coordinate closely with kitchen bar and support teams to maintain smooth service flow and operational efficiency Mentor guide and support junior team members on the floor modeling best practices and service excellence Maintain impeccable standards of presentation cleanliness and service execution throughout your shift Accurately take and process guest orders ensuring precision and accommodating special requests with empathy Anticipate guest needs and preferences creating personalized experiences that foster loyalty and satisfaction Handle guest inquiries concerns and complaints with professionalism empathy and decisive problem-solving Manage table setup coordination and breakdown with efficiency and organizational excellence Ensure compliance with all health safety and hygiene protocols and company service standards Utilise Point of Sale POS systems accurately and efficiently for order processing and billing Demonstrate cultural sensitivity and inclusive behavior in our diverse multicultural Dubai environment

Required Skills & Experience:

• Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments
• Proven expertise in section management and guest service delivery
• Strong knowledge of food and beverage offerings, dining etiquette, and service protocols
• Excellent communication skills (verbal and written) with the ability to engage guests professionally
• Demonstrated ability to mentor and support junior staff members
• Proficiency with Point of Sale (POS) systems and restaurant management software
• Strong organizational and time management skills with the ability to multitask in fast-paced environments
• Physical stamina to stand for extended periods and carry trays and service equipment
• Exceptional attention to detail and commitment to maintaining high service standards
• Proven conflict resolution and problem-solving abilities
• Ability to work flexible schedules, including evenings, weekends, and holidays

Preferred Skills & Experience:

• Experience in fine dining or luxury hospitality environments
• Knowledge of wine pairings and beverage recommendations
• Experience coordinating with kitchen and bar teams in high-volume settings
• Familiarity with multiple cuisines and dietary requirements
• Previous experience training or onboarding new team members
• Multilingual capabilities (particularly Arabic or other languages spoken in Dubai)

Personal Attributes:

• Professional appearance and impeccable grooming standards
• Friendly, enthusiastic, and customer-focused demeanor
• Resilient and adaptable with a positive attitude toward feedback
• Collaborative team player with strong interpersonal skills
• Empathetic and inclusive approach to guest and colleague interactions
• Organized, decisive, and goal-oriented mindset

Education & Certifications:

• High school diploma or equivalent
• Food safety and hygiene certification (or willingness to obtain)
• Hospitality or customer service certification (preferred)