Hostess

Park Hyatt; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Park Hyatt Dubai is seeking a Hostess to warmly welcome guests, manage reservations and seating, and ensure a luxurious front-of-house experience. You will escort guests to their tables, coordinate with managers and staff, and maintain an immaculate hostess desk and reception area.

The role requires 1–2 years in guest-facing roles within luxury hospitality, excellent communication, and strong organization to handle busy service periods and diverse guest needs.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality or Hotel Management is preferred.
• 1–2 years of guest-facing experience, preferably in a five-star hotel, luxury resort, or upscale restaurant.
• Excellent communication and interpersonal skills with guests from diverse backgrounds.
• Knowledge of restaurant reservations and guest handling; experience with reservation systems is a plus.
• Professional appearance with grooming standards suitable for luxury hospitality.
• Strong organizational and multitasking abilities; able to work across shifts, weekends, and public holidays.

Responsibilities

• Welcome guests in a warm, professional manner with five-star service etiquette.
• Manage reservations, seating plans, and waiting lists for efficient table use.
• Escort guests to tables and present the dining venue appropriately.
• Maintain knowledge of hours, menus, promotions, and dress codes for guest inquiries.
• Recognize returning guests and VIPs to support personalized dining experiences.
• Coordinate with managers, waiters, kitchen staff, and other departments for smooth service.
• Monitor table availability and provide accurate waiting times during peak periods.
• Answer reservation inquiries, amendments, cancellations, and special requests professionally.
• Handle initial guest feedback discreetly and escalate when required.
• Maintain reception areas, menus, reservation records, and hostess desk in pristine condition.
• Support F&B with special arrangements and group reservations; communicate details before arrival.
• Bid farewell to departing guests and seek feedback to conclude the dining experience positively.

Skills

Communication skills

Interpersonal skills

Guest handling

Organization

Multitasking

Reservations knowledge

Education

High school diploma

Diploma in Hospitality/Hotel Management

Tools

Reservation systems

Job description

Organization- Park Hyatt Dubai

Main Duties

• Welcome and greet guests in a warm, professional, and personalized manner, creating a positive first impression and maintaining appropriate five-star service etiquette.
• Manage restaurant reservations, table allocations, seating plans, and waiting lists, ensuring efficient use of available tables while considering guest preferences and operational requirements.
• Escort guests to their assigned tables and present the dining venue appropriately, ensuring menus, seating arrangements, and table settings are ready before seating.
• Maintain accurate knowledge of restaurant operating hours, menus, promotions, special events, dress codes, and hotel facilities to confidently assist with guest enquiries.
• Recognize returning guests, VIPs, special occasions, and individual preferences, communicating relevant information discreetly to the service team to support a personalized dining experience.
• Coordinate closely with restaurant managers, supervisors, waiters, kitchen colleagues, and other departments to manage guest flow and ensure smooth communication during service.
• Monitor table availability and restaurant occupancy throughout the shift, providing guests with realistic waiting times and appropriate updates during busy service periods.
• Answer telephone calls and respond to reservation enquiries, amendments, cancellations, and special requests professionally and accurately in accordance with established procedures.
• Handle initial guest feedback or concerns with professionalism, tact, and discretion, taking appropriate action or escalating matters to the restaurant supervisor or manager when required.
• Maintain the reception, entrance, menus, reservation records, and hostess desk in a clean, organized, and presentable condition that reflects luxury hospitality standards.
• Support the Food & Beverage team with special arrangements, celebrations, VIP requirements, and group reservations, ensuring relevant details are communicated before guest arrival.
• Bid farewell to departing guests in a courteous and genuine manner, seeking feedback where appropriate and ensuring the dining experience concludes on a positive note.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or a related field is preferred.
• Minimum 1–2 years of relevant experience as a Hostess or in a guest-facing role, preferably within a five-star hotel, luxury resort, or upscale restaurant environment.
• Excellent communication and interpersonal skills, with a confident and professional manner when interacting with guests from diverse nationalities and cultural backgrounds.
• Good knowledge of restaurant reservations, seating arrangements, guest handling, and basic Food & Beverage operations; experience with restaurant reservation systems is an advantage.
• Professional appearance with excellent grooming standards, etiquette, attention to detail, and a warm guest-focused personality suited to a luxury hospitality environment.
• Strong organizational and multitasking abilities, with the flexibility to work under pressure during busy service periods and across shifts, weekends, and public holidays.