Senior Waiter

SO/; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

SO/ in Dubai seeks an experienced waiter to manage a station in our upscale dining environment. You will deliver attentive, knowledgeable service across all F&B offerings, coordinate with kitchen and bar, and mentor junior team members to uphold service excellence.

We value strong communication, POS proficiency, and the ability to multitask with precision while maintaining impeccable presentation and adherence to health and safety standards in our diverse, fast-paced Dubai setting.

Qualifications

• Minimum 3–5 years of progressive waiter experience in upscale dining or hospitality.
• Proven expertise in section management and guest service delivery.
• Excellent communication skills (verbal and written) with guests.

Responsibilities

• Manage assigned section with professionalism and personalized service.
• Coordinate with kitchen and bar to ensure smooth service flow.
• Mentor and support junior team members on the floor.
• Maintain presentation, cleanliness, and service execution standards.
• Utilize POS systems accurately for orders and billing.

Skills

Progressive waiter experience

Section management

Guest service delivery

POS systems proficiency

Communication skills

Mentor junior staff

Multitasking

Physical stamina

Attention to detail

Flexible schedules

Cultural sensitivity

Team collaboration

Conflict resolution

Education

High school diploma or equivalent

Food safety certification

Hospitality or customer service certification (preferred)

Tools

POS systems

Restaurant management software

Job description

Manage your assigned section with professionalism and confidence ensuring a refined and personalized guest experience Deliver attentive knowledgeable service across all food and beverage offerings with exceptional attention to detail Coordinate closely with kitchen bar and support teams to maintain smooth service flow and operational efficiency Mentor guide and support junior team members on the floor modeling best practices and service excellence Maintain impeccable standards of presentation cleanliness and service execution throughout your shift Accurately take and process guest orders ensuring precision and accommodating special requests with empathy Anticipate guest needs and preferences creating personalized experiences that foster loyalty and satisfaction Handle guest inquiries concerns and complaints with professionalism empathy and decisive problem-solving Manage table setup coordination and breakdown with efficiency and organizational excellence Ensure compliance with all health safety and hygiene protocols and company service standards Utilize Point of Sale POS systems accurately and efficiently for order processing and billing Demonstrate cultural sensitivity and inclusive behavior in our diverse multicultural Dubai environment

Required Skills & Experience

Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments Proven expertise in section management and guest service delivery Strong knowledge of food and beverage offerings dining etiquette and service protocols Excellent communication skills verbal and written with the ability to engage guests professionally Demonstrated ability to mentor and support junior staff members Proficiency with Point of Sale POS systems and restaurant management software Strong organizational and time management skills with the ability to multitask in fast-paced environments Physical stamina to stand for extended periods and carry trays and service equipment Exceptional attention to detail and commitment to maintaining high service standards Proven conflict resolution and problem-solving abilities Ability to work flexible schedules including evenings weekends and holidays

Preferred Skills & Experience

Experience in fine dining or luxury hospitality environments Knowledge of wine pairings and beverage recommendations Experience coordinating with kitchen and bar teams in high-volume settings Familiarity with multiple cuisines and dietary requirements Previous experience training or onboarding new team members Multilingual capabilities particularly Arabic or other languages spoken in Dubai

Personal Attributes

Professional appearance and impeccable grooming standards Friendly enthusiastic and customer-focused demeanor Resilient and adaptable with a positive attitude toward feedback Collaborative team player with strong interpersonal skills Empathetic and inclusive approach to guest and colleague interactions Organized decisive and goal-oriented mindset

Education & Certifications

High school diploma or equivalent Food safety and hygiene certification or willingness to obtain Hospitality or customer service certification preferred

Required Skills & Experience: Minimum 3-5 years of progressive waiter experience in upscale dining or hospitality establishments Proven expertise in section management and guest service delivery Strong knowledge of food and beverage offerings, dining etiquette, and service protocols Excellent communication skills (verbal and written) with the ability to engage guests professionally Demonstrated ability to mentor and support junior staff members Proficiency with Point of Sale (POS) systems and restaurant management software Strong organizational and time management skills with the ability to multitask in fast-paced environments Physical stamina to stand for extended periods and carry trays and service equipment Exceptional attention to detail and commitment to maintaining high service standards Proven conflict resolution and problem-solving abilities Ability to work flexible schedules, including evenings, weekends, and holidays Preferred Skills & Experience: Experience in fine dining or luxury hospitality environments Knowledge of wine pairings and beverage recommendations Experience coordinating with kitchen and bar teams in high-volume settings Familiarity with multiple cuisines and dietary requirements Previous experience training or onboarding new team members Multilingual capabilities (particularly Arabic or other languages spoken in Dubai) Personal Attributes: Professional appearance and impeccable grooming standards Friendly, enthusiastic, and customer-focused demeanor Resilient and adaptable with a positive attitude toward feedback Collaborative team player with strong interpersonal skills Empathetic and inclusive approach to guest and colleague interactions Organized, decisive, and goal-oriented mindset Education & Certifications: High school diploma or equivalent Food safety and hygiene certification (or willingness to obtain) Hospitality or customer service certification (preferred)