Waiter/Waitress

Hyatt Regency Dubai Creek Heights; Dubai; On-site; AED 45,000 - 75,000; Full time

Job summary

Hyatt Regency Dubai Creek Heights is seeking hospitality professionals to deliver personalized service and ensure guest satisfaction in every interaction. Responsibilities include opening and closing procedures, reporting guest complaints, proper handovers, monitoring supplies to reduce waste, and handling cash and card payments; knowledge of F&B and the ability to upsell enhance guest experiences.

You will maintain grooming standards, build rapport with guests and colleagues, support

Qualifications

• Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Opening and closing procedures as per workplace guidelines.
• Report guest complaints or problems to supervisors with follow-up.
• Proper handover of pending items for next shift.
• Monitor operating supplies and reduce spoilage and wastage.
• Handle cash and credit card payments.
• Have knowledge of all Food & Beverage services and upsell/cross-sell.
• Maintain grooming/hygiene standards and build rapport with guests and colleagues.
• Support Supervisors and team with any reasonable duties.

Skills

Customer service

Communication

Interpersonal skills

Education

Hospitality degree/diploma

Job description

Organization- Hyatt Regency Dubai Creek Heights

Summary

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To provide a courteous, professional, efficient and flexible service at all times, to perform opening and closing procedures established for the Place of Work as assigned, to monitor operating supplies and reduce spoilage and wastage, to handle cash and credit card payments. To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities that are assigned. Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests.

Qualifications

Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.