Hostess

Grand Hyatt; United Arab Emirates; On-site; AED 61,000 - 95,000; Full time

Job summary

Park Hyatt Dubai is seeking a guest-focused Hostess to welcome guests, manage reservations, and seat guests with impeccable five-star service. You will coordinate with the team to ensure smooth dining experiences and maintain luxury standards throughout shifts.

The role involves handling guest inquiries, VIP arrangements, and ensuring accurate seating and presentation. A professional appearance and hospitality background are essential for delivering exceptional service.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or related field preferred.
• Minimum 1–2 years of guest-facing experience in luxury hospitality.
• Excellent communication and interpersonal skills with a professional manner.
• Knowledge of restaurant reservations, seating, guest handling; reservation systems advantageous.
• Professional appearance and grooming for luxury hospitality.
• Strong organizational skills and ability to multitask during busy service, weekends and holidays.

Responsibilities

• Welcome guests with five-star service etiquette and a warm, personalized greeting.
• Manage reservations, seating plans, waiting lists, and seating efficiency.
• Escort guests to tables and ensure menus, seating, and settings are prepared.
• Maintain knowledge of hours, menus, promotions, events, dress codes, and facilities.
• Recognize VIPs and special occasions; communicate details discreetly to the team.
• Coordinate with managers, waiters, kitchen staff, and other departments to ensure smooth flow.
• Monitor table availability and occupancy; provide accurate wait times.
• Answer reservation inquiries by phone professionally and accurately.
• Handle guest feedback with tact and escalate if needed.
• Maintain reception, entrance, menus, reservation records, and hostess desk to luxury standards.
• Support F&B with special arrangements, VIPs, and group reservations; share details before arrival.
• Bid farewell to departing guests and seek feedback to conclude on a positive note.

Skills

Excellent communication

Interpersonal skills

Guest service orientation

Professional demeanor

Education

Diploma in Hospitality/Hotel Management/F&B preferred

Job description

Organization- Park Hyatt Dubai

Main Duties

• Welcome and greet guests in a warm, professional, and personalized manner, creating a positive first impression and maintaining appropriate five-star service etiquette.
• Manage restaurant reservations, table allocations, seating plans, and waiting lists, ensuring efficient use of available tables while considering guest preferences and operational requirements.
• Escort guests to their assigned tables and present the dining venue appropriately, ensuring menus, seating arrangements, and table settings are ready before seating.
• Maintain accurate knowledge of restaurant operating hours, menus, promotions, special events, dress codes, and hotel facilities to confidently assist with guest enquiries.
• Recognize returning guests, VIPs, special occasions, and individual preferences, communicating relevant information discreetly to the service team to support a personalized dining experience.
• Coordinate closely with restaurant managers, supervisors, waiters, kitchen colleagues, and other departments to manage guest flow and ensure smooth communication during service.
• Monitor table availability and restaurant occupancy throughout the shift, providing guests with realistic waiting times and appropriate updates during busy service periods.
• Answer telephone calls and respond to reservation enquiries, amendments, cancellations, and special requests professionally and accurately in accordance with established procedures.
• Handle initial guest feedback or concerns with professionalism, tact, and discretion, taking appropriate action or escalating matters to the restaurant supervisor or manager when required.
• Maintain the reception, entrance, menus, reservation records, and hostess desk in a clean, organized, and presentable condition that reflects luxury hospitality standards.
• Support the Food & Beverage team with special arrangements, celebrations, VIP requirements, and group reservations, ensuring relevant details are communicated before guest arrival.
• Bid farewell to departing guests in a courteous and genuine manner, seeking feedback where appropriate and ensuring the dining experience concludes on a positive note.

Qualifications

• High school diploma or equivalent; a Diploma in Hospitality, Hotel Management, Food & Beverage Service, or a related field is preferred.
• Minimum 1–2 years of relevant experience as a Hostess or in a guest-facing role, preferably within a five-star hotel, luxury resort, or upscale restaurant environment.
• Excellent communication and interpersonal skills, with a confident and professional manner when interacting with guests from diverse nationalities and cultural backgrounds.
• Good knowledge of restaurant reservations, seating arrangements, guest handling, and basic Food & Beverage operations; experience with restaurant reservation systems is an advantage.
• Professional appearance with excellent grooming standards, etiquette, attention to detail, and a warm guest-focused personality suited to a luxury hospitality environment.
• Strong organizational and multitasking abilities, with the flexibility to work under pressure during busy service periods and across shifts, weekends, and public holidays.