Waiter/Waitress

Rotana; Ras Al Khaimah; On-site; AED 33,000 - 67,000; Full time

Benefits offered by this job

Private Health Insurance

Paid Time Off

Training & Development

Job summary

Rotana in Ras Al Khaimah is seeking a dynamic Waiter/Waitress to deliver professional food and beverage service in a high-volume setting. You will greet, seat, and assist guests, while maintaining excellent standards and engaging in upselling to enhance guest experience.

The ideal candidate holds a hospitality diploma or vocational training, with solid English and guest-service skills, thriving under pressure in a busy restaurant environment.

Qualifications

• Diploma in hospitality or vocational F&B training.
• Prior waiter/waitress experience in a high-volume restaurant.
• Good command of English; strong guest service skills.

Responsibilities

• Provide professional food and beverage service according to standards.
• Greet, seat and serve guests in a discreet and personalized way.
• Acquire thorough knowledge of the menu to advise guests.
• Monitor quality of food and beverages being served.
• Maintain hygiene and cleanliness in the outlet and all service equipment.
• Prepare service before, during and after the service (mise en place).
• Minimise wastage/ breakage and spoilage.
• Use upselling techniques to exceed guest expectations and increase revenue.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job

Education

Diploma in Hospitality

Job description

We are currently looking for dynamic and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests/ ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel bull;
• Greet and seat customers and serve them in a professional/ discreet and personalized way bull;
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests bull;
• Consistently monitor quality of food beverage being served bull;
• Practice good customer relations and attend to customer complaints queries satisfactorily bull;
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment bull;
• Responsible for all service preparations before/ during and after the service (mis en place and mis en scene) bull;
• Ensure minimum wastage/ breakage and spoilage bull;
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education/ Qualifications/Experiences:

You should ideally have a diploma degree in hospitality or a vocational training in food beverage with previous experiences as a Waiter Waitress in a high volume restaurant. A good command of English and additional skills/ like guest service and interpersonal are essentials.

Knowledge Competencies:

The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure/ have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job

• Private Health Insurance
• Paid Time Off
• Training & Development