Waiter/Waitress

Rotana; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Job summary

Rotana is seeking a dynamic Waiter/Waitress in Abu Dhabi to deliver professional, attentive service and ensure a memorable dining experience for guests. You will greet, seat, and serve guests, keep thorough menu knowledge, and maintain high hygiene standards in a fast-paced, multicultural environment.

The ideal candidate holds a hospitality diploma or equivalent training, with strong guest service, communication, and interpersonal skills, and is proficient in English.

Qualifications

• Diploma or degree in Hospitality or vocational training in Food & Beverage required.
• Excellent English communication and guest service skills.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Perform food and beverage service following hotel SOPs and standards.
• Greet, seat, and serve guests in a professional and personalized manner.
• Develop knowledge of the menu to advise guests effectively.
• Maintain high hygiene, cleanliness, and presentation in the outlet.

Education

Diploma/degree in Hospitality or vocational training in Food & Beverage

Job description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who are eager to advance their careers.

As a Waiter/Waitress, you will be responsible for delivering professional and attentive service to guests, ensuring their dining experience is memorable and exceeds expectations.

Key Responsibilities

• Perform all food and beverage service duties in accordance with the hotel's standard operating procedures and service standards.
• Greet, seat, and serve guests in a professional, discreet, and personalized manner.
• Develop and maintain thorough knowledge of the food and beverage menu to effectively assist and advise guests.
• Consistently monitor the quality of food and beverages served to guests.
• Maintain positive guest relations and handle guest inquiries, requests, and complaints professionally and efficiently.
• Ensure the highest standards of hygiene, cleanliness, and presentation within the outlet and for all service equipment.
• Carry out all service preparations before, during, and after service, including mise en place and mise en scène.
• Minimize wastage, breakage, and spoilage through careful handling of products and equipment.
• Actively apply upselling techniques to enhance the guest experience and maximize revenue opportunities.

This role requires excellent customer service skills, a positive attitude, attention to detail, and the ability to work effectively in a fast-paced, multicultural environment.

Education, Qualifications & Experience

Ideally, you should hold a diploma or degree in Hospitality, or have vocational training in Food & Beverage, with previous experience as a Waiter/Waitress in a high-volume restaurant environment. A good command of English is essential, along with strong guest service, communication, and interpersonal skills.

Knowledge & Competencies

The ideal candidate is a hands-on professional with a genuine passion for hospitality and customer service, combined with a positive and friendly attitude. You should thrive in a busy environment, remain calm under pressure, and demonstrate strong attention to detail while consistently delivering exceptional guest experiences.

Required Competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork and Collaboration
• Understanding the Job