Waiter/Waitress

eathos; Abu Dhabi; On-site; AED 39,000 - 56,000; Full time

Job summary

eathos is seeking a friendly Waiter/Waitress to deliver exceptional dining experiences. You will greet guests, present the menu, take and serve orders, manage tables, and upsell specials while maintaining cleanliness and service standards.

You should have strong communication skills, be flexible to work evenings and weekends, and possess good knowledge of food safety and hygiene practices. Previous waiter or customer service experience is preferred.

Qualifications

• Excellent interpersonal skills and a friendly approach.
• Strong verbal communication to interact with guests and team members.
• Deep knowledge of the restaurant's menu and offerings.
• Ability to handle multiple tasks and prioritize during busy service periods.
• Quick thinking to address guest concerns professionally.
• Presentable and professional appearance per dress code.
• Willingness to work evenings, weekends and holidays as needed.
• Awareness of food safety and hygiene during service.

Responsibilities

• Greet guests warmly and escort them to their tables.
• Assist in arranging seating for larger groups and special requests.
• Present the menu with detailed explanations and recommendations.
• Take food and beverage orders accurately, noting dietary restrictions.
• Serve food and drinks promptly and in line with service standards.
• Keep tables and dining areas clean and organized.
• Present the check and process payments efficiently.
• Answer guest questions about menu, ingredients and preparation methods.
• Coordinate with kitchen and bar to ensure timely service.
• Upsell menu items, seasonal dishes, and beverages.
• Develop a thorough understanding of our menu and offerings.
• Ensure orders are delivered promptly and accurately.
• Follow the restaurant's sequence of service for a smooth dining experience.

Skills

Customer service

Communication

Menu knowledge

Multitasking

Problem-solving

Appearance

Flexibility

Food safety

Job description

As a Waiter/Waitress, you will play a vital role in delivering exceptional dining experiences to our valued guests. Your friendly and attentive approach, excellent communication skills, and in-depth knowledge of our menu will contribute to a positive and memorable visit for our customers. You will be responsible for providing efficient and personalized service, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience.

• Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
• Assist in arranging seating for larger groups and accommodating special requests.
• Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
• Take food and beverage orders accurately, noting any dietary restrictions or special requests.
• Serve food and beverages promptly and professionally, adhering to the restaurant\'s service standards.
• Maintain the cleanliness and organization of tables and dining areas throughout the service.
• Present the check to guests and handle bill payments efficiently and accurately.
• Respond to guest queries regarding the menu, ingredients, and preparation methods.
• Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
• Actively engage in upselling to guests by promoting special menu items, seasonal dishes, and beverage options.
• Gaining a thorough understanding of our restaurant\'s menu, including food and beverage offerings.
• Strive to provide efficient and timely service, ensuring that guests\' orders are delivered promptly.
• Implement the restaurant\'s sequence of service to ensure a smooth and consistent dining experience.
• Proactively promote menu items, promotions, and special offerings to enhance the guest experience.

Requirements

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable demeanor.
• Communication Skills: Strong verbal communication skills to interact with guests and team members effectively.
• Menu Knowledge: In-depth understanding of the restaurant\'s menu and offerings.
• Multitasking: Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
• Problem-Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
• Appearance: Presentable and professional appearance in adherence to the restaurant\'s dress code.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
• Previous Experience (preferred): Prior experience as a waiter or in a customer service role is desirable.