Host or Hostess

Rotana; Abu Dhabi; On-site; AED 56,000 - 78,000; Full time

Job summary

Rotana in Abu Dhabi is seeking dynamic and self-motivated Food & Beverage professionals to advance their careers. As a Host/Hostess you will welcome guests warmly, escort them to tables, assist with reservations, and be a touchpoint for guests throughout their visit.

Ideal candidate holds a hospitality diploma, speaks fluent English, and communicates well in additional languages. You will maintain knowledge of menus, promotions, and offers, contribute to guest databases, and ensure memorable

Qualifications

• Diploma in Hospitality Management is required.
• Excellent English communication skills (written and spoken).
• Professional, courteous, and polished manner with guest service focus.

Responsibilities

• Deliver consistently professional, friendly, warm, and engaging service.
• Welcome guests to the outlet, escort them to tables, and be a point of contact throughout visit.
• Manage outlet reservations, maintain the reservation book, and handle telephone inquiries professionally.
• Prepare the outlet prior to opening hours in coordination with the service team.
• Coordinate table arrangements and seating plans to accommodate reservations and special requests.
• Monitor the outlet and entrance area cleanliness and upkeep.
• Ensure guest satisfaction with a friendly, attentive, discreet presence.
• Maintain knowledge of menus, promotions, and special offers to assist guests when required.
• Contribute to development and maintenance of the outlet's guest database.
• Follow up with guests and ensure satisfaction upon departure.

Skills

Excellent communication skills

Guest-focused

Interpersonal skills

Teamwork

Polished appearance

Education

Diploma in Hospitality Management

Job description

We are currently seeking dynamic and self-motivated Food & Beverage professionals who are looking to advance their careers.

As a Host/Hostess, you will be responsible for providing a warm welcome to our guests and ensuring an efficient, courteous, and memorable experience at all times.

Key Responsibilities:

• Deliver consistently professional, friendly, warm, and engaging service.
• Welcome guests to the assigned outlet, escort them to their tables, and remain available as a point of contact throughout their visit.
• Manage outlet reservations, maintain the reservation book, and handle telephone inquiries professionally.
• Prepare the outlet prior to opening hours in coordination with the service team.
• Coordinate table arrangements and seating plans to accommodate reservations and special requests.
• Monitor the cleanliness and upkeep of the outlet and entrance area.
• Ensure guest satisfaction by maintaining a friendly, attentive, and discreet presence.
• Maintain thorough knowledge of menus, promotions, and special offers to assist and recommend to guests when required.
• Contribute to the development and maintenance of the outlet's guest database.
• Follow up with guests and ensure their satisfaction upon departure.

This role requires excellent communication skills, a guest-focused approach, and the ability to create positive first impressions that enhance the overall dining experience.

Education, Qualifications & Experience

You should ideally hold a diploma in Hospitality Management and have previous experience within the Food & Beverage department of a hotel. Excellent communication skills in English, both written and spoken, are essential. The ability to communicate in additional languages will be considered an advantage.

You should possess a professional, courteous, and polished manner, with a passion for delivering exceptional guest service.

Knowledge & Competencies

The ideal candidate is guest-focused, service-oriented, and committed to exceeding guest expectations. You should be enthusiastic, dependable, and possess strong interpersonal skills, a positive attitude, and a well-groomed professional appearance.

A warm personality, excellent communication skills, and the ability to create memorable guest experiences are key to success in this role.

Core Competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

A warm personality, excellent communication skills, and the ability to create memorable guest experiences are key to success in this role.