Food And Beverage Ambassador

Rotana Hotels; Abu Dhabi; On-site; AED 50,000 - 100,000; Full time

Job summary

Rotana Hotels in Abu Dhabi seeks a dynamic Food & Beverage Ambassador to lead a service-minded team and deliver an exceptional dining experience. You welcome guests, manage reservations, and coordinate with staff to ensure smooth service.

The role requires a hospitality diploma with at least two years in a similar position, fluency in English, and familiarity with Micros. Leadership skills and a customer-first attitude are essential for success.

Qualifications

• Diploma in hospitality field with at least two years of experience.
• Fluent in written and spoken English; knowledge of Micros is desirable.
• Leadership or supervisory experience is a definite plus.

Responsibilities

• Welcome guests with a warm, engaging service and ensure a top quality dining experience.
• Take reservations, greet guests, and coordinate with the service team to seat and serve efficiently.
• Maintain menu knowledge and promotions; upsell where appropriate and handle guest inquiries calmly.
• Ensure orders are prepared to high standards and delivered promptly; address complaints professionally.

Skills

Leadership

Customer service

Teamwork

English fluency

Education

Diploma in Hospitality

Tools

Micros

Job description

Job Description:

We are currently looking for dynamic/ and self motivated Food Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products/ with prompt/ accurate and personalized service.As Food Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our Guests/ providing an efficient and courteous approach at all times and ensure to provide proficient/ professional excellent dining experience to them by meeting and exceeding their expectations. General Duties and Responsibilities Offer consistently professional/ friendly/ warm and engaging service Welcome guests to the assigned outlet/ receive and escort guests to tables/ ensure that they are attended to and be available for them at all times as a point of contact/ Provide menus and announce Waiter/Waitress s name Cater to guests who require extra attention (e.g. children/ elderly) and responds to guest inquiries and requests in a timely/ friendly/ and efficient manner. Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Offer assistance to colleagues when required/ to ensure designated work goals are met. Actively uses the standards detailed in F B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings. Responsible for the collection and input of any relevant guest history in profile Ensures a proper capture of all guest source data (in house/ local residents/ outside tourist) and consolidate per shift. Take outlet reservations/ handle the reservation book and answer the telephone in an impeccable manner Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables. Observe the cleanliness and maintenance of the outlet and the entrance area Assure the well being of all guests by maintaining a close/ friendly/ yet discrete contact Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food/ table and service style. Reassure the guests satisfaction upon their departure Perform all necessary tasks to service Food Beverage according to the standard of performance manual of the Hotel Acquire in depth knowledge of the Food Beverage menu of the assigned Outlet in order to assist and provide advice to Guests Practice good customer relations and attend to customer complaints and queries satisfactorily. Ensure the Outlet is set up for service and supervise for a smooth operation Direct and supervise the service team to ensure that all duties are performed as per standards Actively use up selling techniques by exceeding Guest expectations and to increase revenue Operate in a safe and environmentally friendly way to protect guests and employees health and safety/ as well as protect and conserve the environment Comply with the hotel environmental/ health and safety policies and procedures

Education/ Qualifications ExperiencesYou should ideally have a diploma degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus. Knowledge CompetenciesThe ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies Understanding Hotel OperationsEffective CommunicationPlanning for BusinessSupervising PeopleUnderstanding DifferencesSupervising OperationsTeamworkAdaptabilityCustomer FocusDrive for Results