Waiter/Waitress

Eathos; Dubai; On-site; AED 28,000 - 61,000; Full time

Job summary

Eathos in Dubai is seeking a polite and knowledgeable Waiter/Waitress to deliver exceptional dining experiences. You will greet guests, present menus, take orders, and ensure guest satisfaction from arrival to departure.

You will collaborate with kitchen and bar staff to provide timely service, upsell specials, keep tables tidy, and handle payments accurately while maintaining menu expertise and a friendly demeanor. Evening and weekend availability preferred.

Qualifications

• Excellent interpersonal skills and friendly demeanor.
• Strong verbal communication with guests and team members.
• Deep knowledge of the menu and offerings.
• Ability to multitask and prioritize during busy periods.
• Problem-solving attitude with guest concerns.
• Presentable and professional appearance per dress code.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and escort them to tables.
• Present menus and explain dishes with recommendations.
• Take orders accurately and note dietary restrictions.
• Serve food and beverages promptly and courteously.
• Ensure tables are clean and well-presented during service.
• Present checks and handle payments efficiently.
• Coordinate with kitchen and bar for timely service.
• Upsell specials and promotions to guests.
• Gaining thorough understanding of menu offerings.
• Deliver prompt and attentive service throughout the visit.

Skills

Customer service

Communication

Menu knowledge

Multitasking

Problem-solving

Personal appearance

Flexibility

Job description

As a Waiter/Waitress, you will play a vital role in delivering exceptional dining experiences to our valued guests. Your friendly and attentive approach, excellent communication skills, and in-depth knowledge of our menu will contribute to a positive and memorable visit for our customers. You will be responsible for providing efficient and personalized service, taking orders, serving food and beverages, and ensuring guest satisfaction throughout their dining experience.

• Greet guests warmly and escort them to their tables, ensuring a welcoming atmosphere.
• Assist in arranging seating for larger groups and accommodating special requests.
• Present the menu to guests, providing detailed explanations of dishes and recommendations based on their preferences.
• Take food and beverage orders accurately, noting any dietary restrictions or special requests.
• Serve food and beverages promptly and professionally, adhering to the restaurant's service standards.
• Maintain the cleanliness and organization of tables and dining areas throughout the service.
• Present the check to guests and handle bill payments efficiently and accurately.
• Respond to guest queries regarding the menu, ingredients, and preparation methods.
• Communicate effectively with the kitchen and bar staff to ensure efficient order preparation and timely service.
• Actively engage in upselling to guests by promoting special menu items, seasonal dishes, and beverage options.
• Gaining a thorough understanding of our restaurant's menu, including food and beverage offerings.
• Strive to provide efficient and timely service, ensuring that guests' orders are delivered promptly.
• Implement the restaurant's sequence of service to ensure a smooth and consistent dining experience.
• Proactively promote menu items, promotions, and special offerings to enhance the guest experience.

Requirements

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable demeanor.
• Communication Skills: Strong verbal communication skills to interact with guests and team members effectively.
• Menu Knowledge: In-depth understanding of the restaurant's menu and offerings.
• Multitasking: Ability to handle multiple tasks and prioritize responsibilities during busy service periods.
• Problem-Solving: Quick thinking and ability to address guest concerns or issues with professionalism.
• Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Food Safety Knowledge: Awareness of food safety and hygiene practices during service.
• Previous Experience (preferred): Prior experience as a waiter or in a customer service role is desirable.