Waiter / Waitress

Rotana Hotels; Dubai; On-site; AED 42,000 - 66,000; Full time

Job summary

Rotana is seeking a dynamic Waiter/Waitress to contribute to a memorable dining experience. You will greet, seat, and serve guests while acquiring in-depth knowledge of the menu to provide expert recommendations.

The ideal candidate has a hospitality diploma or vocational training and strong English communication skills, with the ability to thrive in a fast-paced, high-volume restaurant environment.

Qualifications

• Diploma or vocational training in hospitality/food & beverage required.
• Previous experience as Waiter/Waitress in a high‑volume restaurant preferred.
• Good command of English; other languages an asset.

Responsibilities

• Provide professional service to guests according to hotel standards and performance manual.
• Greet and seat customers and serve them discreetly and personally.
• Acquire knowledge of the menu to advise guests effectively.
• Consistently monitor quality of food & beverages being served.
• Maintain hygiene and cleanliness standards in the outlet and upkeep of service equipment.
• Prepare mise-en-place and service areas before, during, and after service.
• Use up-selling techniques to exceed guest expectations and increase revenue.

Skills

Adaptability

Customer Focus

Teamwork

Understanding the Job

Taking Responsibility

Recognizing Differences

Education

Diploma in Hospitality

Vocational training in Food & Beverage

Job description

We are currently looking for dynamic, and self motivated Food & Beverage professionals whowant to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests,ensuring their restaurant visit will become a memorable dining experience whereby your rolewill include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard ofperformance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in orderto assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep ofall service equipment
• Responsible for all service preparations before, during and after the service (mis-en-placeand mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma degree in hospitality or a vocational training in food beverage with previous experiences as a Waiter Waitress in a high volume restaurant. A good command of English and additional skills/ like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure/ have attention to details and should possess following competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job