Food & Beverage Ambassador

Rotana; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Rotana in Dubai is seeking dynamic Food & Beverage professionals to lead a team and deliver top-quality dining experiences. As a F&B Ambassador, you are the first point of contact for guests, ensuring warm welcomes, attentive service and a memorable visit.

You should have a hospitality diploma with about two years in a similar role, excellent English, and the ability to coordinate with service staff, manage reservations, and handle guest inquiries with professionalism in a fast-paced,

Qualifications

• Diploma in hospitality with 2 years' experience in a similar role.
• Fluent in written and spoken English.

Responsibilities

• Offer consistently professional, friendly, warm and engaging service.
• Welcome guests to the outlet and attend to them at all times.
• Provide menus and announce staff by name; respond to inquiries promptly.
• Ensure food and beverage orders are of a high standard and timely.
• Coordinate with the service team to arrange reservations and seating.
• Maintain cleanliness and guest satisfaction throughout service.
• Upsell to exceed guest expectations and increase revenue.
• Observe health and safety policies.

Skills

Customer service

Communication

Hospitality knowledge

Leadership

English fluency

Education

Diploma in Hospitality

Job description

We are currently looking for dynamic/ and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food beverage products/ with prompt/ accurate and personalized service. As Food&Beverage Ambassador you will be the first point of contact for our guests and you are responsible to receive and give a warm welcome to our Guests/ providing an efficient and courteous approach at all times and ensure to provide proficient/ professionalexcellent dining experience to them by meeting and exceeding their expectations. General Duties and Responsibilities

• Offer consistently professional/ friendly/ warm and engaging service
• Welcome guests to the assigned outlet/ receive and escort guests to tables/ ensure that they are attended to and be available for them at all times as a point of contact/
• Provide menus and announce Waiter/Waitress 's name Cater to guests who require extra attention (e.g. children/ elderly) and responds to guest inquiries and requests in a timely/ friendly/ and efficient manner.
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor Offer assistance to colleagues when required/ to ensure designated work goals are met.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Responsible for the collection and input of any relevant guest history in profile
• Ensures a proper capture of all guest source data (in house/ local residents/ outside tourist) and consolidate per shift.
• Take outlet reservations/ handle the reservation book and answer the telephone in an impeccable manner
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables.
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well being of all guests by maintaining a close/ friendly/ yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database with full details about all guests specially regular and their preferences such food/ table and service style.
• Reassure the guests ' satisfaction upon their departure
• Perform all necessary tasks to service Food& Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food&Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Actively use up selling techniques by exceeding Guest expectations and to increase revenue
• Operate in a safe and environmentally friendly way to protect guests ' and employees ' health and safety/ as well as protect and conserve the environment
• Comply with the hotel environmental/ health and safety policies and procedures

Education/ Qualifications& Experiences

You should ideally have a diploma degree in the hospitality field with a two years experience in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be a well presented and groomed individual with an outgoing and friendly attitude and a high aptitude for customer care. You are a hands on and proactive person with a charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player/ who thrives in working with a multi cultural team and guests alike/ while possessing following additional competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results