Waiter / Waitress

Rotana Ras Al Khaimah - The Mangroves; Ras Al Khaimah; On-site; AED 36,000 - 60,000; Full time

Job summary

Rotana Ras Al Khaimah - The Mangroves is seeking a dynamic Waiter/Waitress to deliver memorable dining experiences. You will greet guests, seat them, and provide knowledgeable guidance on the menu while maintaining impeccable service standards in a busy restaurant.

Ideal candidates have hospitality training, English proficiency, and strong guest relations skills. The role emphasizes up-selling, teamwork, and adherence to hygiene and service protocols in a welcoming environment.

Qualifications

• Diploma/degree in hospitality or vocational F&B training.
• Good command of English.
• Guest service and interpersonal skills essential.

Responsibilities

• Provide professional service to guests in a high-volume restaurant.
• Greet, seat, and serve guests in a courteous and personalized manner.
• Acquire in-depth knowledge of the menu to advise guests.
• Maintain hygiene and cleanliness in the outlet and assist with mis-en-place.
• Use up-selling techniques to enhance guest satisfaction and revenue.
• Resolve guest queries and complaints satisfactorily.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job

Education

Diploma / Degree in Hospitality or Vocational Training in Food & Beverage

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job