Waiter / Waitress

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 28,000 - 50,000; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is seeking a dynamic Waiter/Waitress to provide professional service and create memorable dining experiences. You will greet, seat and serve guests, while gaining in-depth knowledge of the outlet menu to assist and advise guests.

The ideal candidate has a hospitality qualification and a strong command of English, with a positive attitude and excellent guest-service skills. Join a busy team focused on quality and guest satisfaction.

Qualifications

• Diploma or degree in hospitality or related vocational training.
• Previous experience as Waiter/Waitress in a high-volume restaurant.
• Good command of English and guest-service/interpersonal skills.

Responsibilities

• Provide professional service to guests to ensure a memorable dining experience.
• Greet and seat customers and serve them in a professional, discreet and personalized way.
• Acquire knowledge of the food & beverage menu to advise guests.
• Maintain high standards of hygiene and cleanliness in the outlet.
• Ensure service preparations before, during and after the service.
• Minimize wastage and breakage while preventing spoilage.
• Use up-selling techniques to exceed guest expectations and increase revenue.

Skills

Guest service

Interpersonal skills

Attention to detail

Calm under pressure

Education

Hospitality diploma/degree or vocational training

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job