Waiter / Waitress

Media One Hotel; Dubai; On-site; AED 33,000 - 61,000; Full time

Job summary

Media One Hotel in Dubai is seeking a dynamic Waiter/Waitress to join our Food & Beverage team at a high-volume outlet. You will greet and seat guests, deliver meals with service excellence, and ensure a memorable dining experience.

Ideal candidates hold a hospitality diploma or vocational training, are fluent in English, and possess a guest-focused attitude. You will work in a fast-paced environment, maintain hygiene, and use upselling techniques to enhance guest satisfaction and revenue.

Qualifications

• Diploma or degree in hospitality or related vocational training.
• Good command of English and guest service skills.
• Experience as Waiter/Waitress in high-volume restaurant is preferred.

Responsibilities

• Perform tasks to service food and beverage according to standard guidelines.
• Greet and seat customers and serve them professionally.
• Acquire knowledge of the menu to advise guests effectively.
• Monitor quality of food and beverage served.
• Attend to customer complaints and queries satisfactorily.
• Maintain hygiene and cleanliness of the outlet and equipment.
• Prepare service areas before, during and after service.
• Minimise wastage, breakage and spoilage.
• Use upselling techniques to exceed guest expectations and revenue.

Skills

English proficiency

Guest service

Interpersonal skills

Adaptability

Customer focus

Teamwork

Attention to detail

Taking responsibility

Stays calm under pressure

Understanding the job

Education

Diploma/Degree in Hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

The position will be based at Arabian Park Dubai, Edge by Rotana.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands‑on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job