Waiter / Waitress

Towers Rotana; Dubai; On-site; AED 44,640 - 66,960; Full time

Job summary

Towers Rotana in Dubai is seeking a dynamic Waiter/Waitress to deliver professional service in a high-volume restaurant and create memorable dining experiences.

You will greet guests, serve with attention to detail, and maintain cleanliness while applying upselling techniques to enhance guest satisfaction and revenue.

Qualifications

• Diploma or degree in hospitality with experience as a Waiter/Waitress in a high-volume restaurant.

Responsibilities

• Greet and seat customers in a professional, discreet manner.
• Serve guests according to standards of performance and menu knowledge.
• Maintain hygiene and cleanliness of the outlet and service equipment.
• Upsell to exceed guest expectations and contribute to revenue.

Skills

Hospitality

Customer service

Guest relations

Adaptability

Teamwork

Education

Diploma in Hospitality

Job description

Job Description

We are currently looking for dynamic, self motivated Food & Beverage professionals who want to move their careers forward. This position is based at Towers Rotana. As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as:

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job