Head Waiter / Head Waitress

Rose Rayhaan by Rotana; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Rose Rayhaan by Rotana in Dubai is seeking a Head Waiter/Head Waitress to lead and deliver high-quality dining service, coordinating with kitchen and stewarding to ensure a memorable guest experience.

You will train the assigned team, manage duty rosters, ensure appearance, oversee setup, greet guests, oversee seating, and promote outlet revenue.

Qualifications

• Diploma/degree in hospitality management or equivalent.
• Fluency in written and spoken English.
• Experience in a similar role (up to 2 years).
• Familiarity with Micros POS desirable; leadership experience is a plus.

Responsibilities

• Provide professional service to guests and ensure a memorable dining experience.
• Coordinate with Kitchen and Stewarding and Outlet Cashiers for smooth operation.
• Conduct regular training sessions for the team per SOPs.
• Monitor duty rosters and ensure proper grooming of staff.
• Setup the outlet in line with meals and opening hours; welcome and seat guests.

Skills

Leadership

Communication

Teamwork

Planning for Business

Adaptability

Customer Focus

Drive for Results

Education

Hospitality Management Diploma/Degree

Tools

Micros

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products, with prompt, accurate and personalized service.

Role Overview

As a Head Waiter/Head Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Your role will include key responsibilities such as:

• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Monitor duty schedules for the respective team
• Ensure the proper appearance and grooming of assigned employees
• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
• Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
• Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
• Contribute to meet and maximize the monthly revenue budget for the respective outlet

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You must also have fluency in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in leadership and supervisory roles are a definite plus.

Knowledge & Competencies

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results
• Education: Hospitality Management or Equivalent