Host / Hostess

Mangrove Rotana; Ras Al Khaimah; On-site; AED 30,000 - 45,000; Full time

Job summary

Mangrove Rotana in Ras al-Khaimah is seeking dynamic Food & Beverage professionals to join as Host/Hostess. Your responsibilities include welcoming guests and ensuring their satisfaction throughout their dining experience.

Applicants should have a diploma/degree in hospitality and previous experience in a hotel setting. Strong English language skills are essential, with additional language proficiency as an advantage.

Qualifications

• Diploma/degree in hospitality with experience in Food & Beverage.
• Excellent command of English, both spoken and written.
• Polite and sophisticated interpersonal skills.

Responsibilities

• Welcome guests and provide warm, engaging service.
• Manage reservations and customer inquiries impeccably.
• Maintain cleanliness and setup of the outlet.

Skills

Professional service

Customer focus

Adaptability

Teamwork

Bilingualism

Education

Diploma/degree in hospitality

Job description

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times. Your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests’ satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork