Host Hostess

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 33,000 - 67,000; Full time

Job summary

Saadiyat Rotana Resort & Villas is seeking a dynamic Host/Hostess to warmly receive guests and提供 courteous service at all times in our Abu Dhabi outlet. You will welcome guests, guide them to tables, manage reservations, and collaborate with the service team to ensure a seamless guest experience.

The ideal candidate holds a hospitality diploma/degree, communicates excellently in English, and may benefit from additional language skills. Professional appearance and strong guest focus are essential.

Qualifications

• Diploma or degree in hospitality preferred.
• Excellent command of English.
• Multilingual abilities advantageous.

Responsibilities

• Offer consistently professional, friendly and engaging service.
• Welcome guests, guide to tables, and be available as a point of contact.
• Take outlet reservations and manage the reservation book.
• Set up the outlet before business hours with the service team.
• Coordinate with service team for floor plan reservations or blocking off tables.
• Maintain cleanliness of the outlet and entrance area.
• Ensure guests' well-being with discreet, attentive service.
• Know menus and promotions to make recommendations.
• Assist in maintaining the outlet's guest database.
• Reassure guests' satisfaction on departure.

Skills

Service orientation

Customer focus

Teamwork

Adaptability

Interpersonal skills

English language proficiency

Education

Diploma / degree in hospitality

Job description

Job Description:

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-

• Offer consistently professional, friendly, warm and engaging service
• Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
• Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
• Set up the outlet prior to the business hours along with the service team
• Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
• Observe the cleanliness and maintenance of the outlet and the entrance area
• Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
• Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
• Contribute in setting up the outlets database
• Reassure the guests' satisfaction upon their departure

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies

The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

Requirements: