Guest Service Agent

Beach Rotana; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Beach Rotana Hotel in Abu Dhabi is seeking a dynamic Guest Service Agent to deliver professional, guest-focused service and memorable experiences. You will welcome guests, assist with check-in/out, and coordinate with hotel departments to resolve issues promptly.

The ideal candidate has hospitality training and strong English communication, with a proactive, multi-cultural mindset and a passion for service excellence.

Qualifications

• You should ideally have a degree in hospitality and Front Office experience in a hotel.
• Excellent written and verbal English; knowledge of an additional language is a plus.
• Experience with Opera is an advantage.

Responsibilities

• Provide professional, friendly, and customer-focused service to guests.
• Welcome guests and check them in according to SOPs.
• Check out departing guests per established standards.
• Sell rooms to walk-in guests and handle daily facilities issues.
• Manage cash inventory, cheques, and foreign currency for hotel guests.
• Collaborate with Housekeeping, Finance and Reservations.
• Ensure the Guest Service Desk is staffed and ready for guests.
• Maintain guest privacy and confidentiality.
• Understand hotel policies and service standards and know hotel facilities.

Skills

Customer focus

Communication

Interpersonal skills

Teamwork

Problem solving

Adaptability

Taking responsibility

Understanding the job

Education

Hospitality degree

Tools

Opera

Job description

Job Description:

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Beach Rotana Hotel.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• AdaptabilityTeamwork