Outlet Manager

Al Ain Rotana; Al Ain; On-site; AED 201,000 - 312,000; Full time

Job summary

Al Ain Rotana in Al Ain is seeking an Outlet Manager to lead a restaurant, ensuring top quality F&B products and personalized service while meeting financial goals. You will schedule staff, train teams, manage guest seating, and drive promotions to enhance customer satisfaction.

The ideal candidate has a hands-on F&B background, strong English communication, and a passion for quality service in a hospitality environment.

Qualifications

• A college/university degree and at least two years of relevant F&B experience.
• Excellent command of written and spoken English and presentation skills.
• Computer literacy with effective communication skills.

Responsibilities

• Prepare schedules for all employees according to forecast and staffing guidelines.
• Conduct regular training sessions with the assigned team.
• Evaluate performance and develop team members for promotions.
• Set up the outlet according to meal settings and opening hours.
• Arrange welcome and seating of guests with Hostess assistance.
• Maintain professional and friendly relations with patrons.
• Build and update the outlet's database of regular guests.
• Conduct outlet inspections to ensure cleanliness and maintenance standards.
• Involve in promotional activities for the outlet.

Skills

Effective communication

Presentation skills

Education

Bachelor's degree

Job description

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

Job Description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

This position is based at Al Ain Rotana Hotel.

As an Outlet Manager you are responsible to manage your assigned restaurant to achieve the highest level of customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as-

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP’s
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Education, Qualifications & Experiences

You should be a college / university degree graduate with a minimum of two years experiences in a similar role. You must be a computer literate with effective communication skills and an excellent command of written and spoken English, along with excellent presentation skills.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid food & beverage background and the passion for quality and excellence. You will be outgoing, creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results