Front Desk Agent - Russian Speaker

Towers Rotana; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

Towers Rotana is seeking a dynamic Front Desk Agent to deliver professional, guest-focused service from arrival to departure in a fast-paced hotel environment.

The ideal candidate will have a hospitality degree, strong English communication skills, and the ability to work well in a multicultural team. Opera knowledge is an advantage, and a passion for creating memorable guest experiences is essential.

Responsibilities

• Provide prompt, courteous and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival till departure
• Ensure guests are greeted by name and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests with hotel activity inquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including hours, promotions, events and attractions
• Maintain awareness of rate levels and occupancy to sell on a daily basis
• Accurately administer Front Desk cashiering standards and comply with policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain guest privacy and ensure no details are disclosed
• Demonstrate understanding of hotel policies and service standards and knowledge of facilities and happenings

Skills

Customer service

Front desk operations

English proficiency

Interpersonal skills

Problem solving

Education

Hospitality degree

Tools

Opera

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

This position is based at Towers Rotana.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork