Waiter Waitress - Tea Room

Al Jaddaf Rotana Complex | Dubai; Dubai; On-site; AED 134,000 - 179,000; Full time

Job summary

Al Jaddaf Rotana Complex in Dubai seeks a proactive Waiter/Waitress to provide exceptional service in our restaurant. You will greet, seat, and serve guests, while mastering the menu to offer informed recommendations. Maintain outlet cleanliness and contribute to a memorable dining experience.

The role requires a hospitality background, strong English communication, and a pleasant, customer-focused attitude to thrive in a busy environment.

Qualifications

• Diploma or degree in hospitality or vocational training in F&B.
• Good command of English; guest service and interpersonal skills.

Responsibilities

• Provide professional service to guests in a high-volume restaurant.
• Greet and seat customers and serve them in a professional, discreet way.
• Acquire knowledge of the menu to assist guests with recommendations.
• Maintain hygiene and cleanliness standards in the outlet.
• Upsell to enhance guest experience and revenue.

Skills

Adaptability

Customer Focus

Recognizing Differences

Taking Responsibility

Teamwork

Understanding the Job

Education

Diploma in hospitality

Vocational training in F&B

Job description

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

The position is based at Al Jaddaf Rotana Suite Hotel.

As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-

• Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality or a vocational training in food & beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job