Waiter

Sofitel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai is seeking a Food and Beverage Server to provide excellent service to guests. The ideal candidate will have at least 1 year of experience, be well-presented, and possess strong communication skills. Responsibilities include serving food and beverages, handling cash, and ensuring guest satisfaction in a professional manner. This role requires a team player with attention to detail.

Qualifications

• Must be well presented and professionally groomed at all times.
• Able to account and handle cash effectively and efficiently.
• Good problem resolution skills.

Responsibilities

• Provide prompt and courteous F&B service to guests.
• Serve and clear food and beverage items professionally.
• Ascertain guests’ satisfaction and handle any problems.

Skills

Average reading, writing and oral proficiency in English

Good communication and customer contact skills

Team player with strong interpersonal skills

Basic F&B product knowledge

Education

Secondary education

Job description

Job Description

The Position

To provide prompt and courteous F&B service to the Hotel’s guests.

Key Roles & Responsibilities

• Read daily events, to acknowledge any VIP’s arrivals.
• Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
• Present children's menus when appropriate, and describe specials and alternative cuisine
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Utilize the POS system to ring up sales, print checks, close checks and complete cash-out procedures
• Carry trays, bus and reset tables with linen, china, glass and silver
• Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Follow cash and credit card procedures according to the guidelines of the accounting department
• Maintain a clean, neat and orderly restaurant throughout service
• Polish silver, refill salt, pepper and sugar, creamers, etc
• Ensure that work station is stocked with appropriate condiments at all times
• Report any guest comments regarding food and beverage to manager
• Conscientious handling and maintenance of operating equipment
• Learn and adhere to safety, sanitation and hygiene policies
• Maintain good working relationships with colleagues, and all other departments
• Maintain complete knowledge of all F&B services, outlets and hotel services/features
• Perform opening/closing side duties as assigned and set all tables according to standards
• Report to manager any kinds of deviation from set standard and procedures
• Ensure that all service and storage areas are kept safe and clean
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment
• Carry out light cleaning and maintenance of the outlet
• Assist other Food & Beverage Outlets in their operations during peak hours if needed

Qualifications

Personal Attributes

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

Qualifications

• Secondary education

Experience

• Minimum 1-year food and beverage serving experience
• Previous public contact and/or cashiering experience