VP Regional Customer Experience Air And Sea IMEA

Hellmann East Europe Group; Dubai; On-site; AED 800,000 - 1,400,000; Full time

Benefits offered by this job

Team spirit

Inclusive environment

Growth opportunities

Job summary

Hellmann East Europe Group is seeking a senior leader to shape the regional customer experience across IMEA. You will oversee CI, OAM, and CJM, and partner with Product, Sales and other functions to elevate the customer journey.

The role focuses on Voice of Customer, customer satisfaction, and embedding customer insights into strategy and operations, fostering a customer-centric culture across the organization in Dubai.

Qualifications

• 12+ years in digital transformation, technology, or CE leadership.
• Minimum 5 years at senior level in logistics or supply chain.
• Proven track record delivering large-scale digital programs.
• Experience with freight forwarding platforms (Cargo Wise, TMS, APIs).
• Bachelor's in technology, Business, or Engineering; MBA preferred.

Responsibilities

• Provide leadership across CI, OAM, CJM.
• Develop and execute the regional CX strategy with Product, Sales, and support functions.
• Establish Voice of Customer programs, measure satisfaction and loyalty.
• Foster a customer-centric culture by embedding customer perspectives into decisions and priorities.

Skills

Digital transformation leadership

Logistics leadership

Senior leadership experience

Freight forwarding platforms

Bachelor's in Tech/Business/Eng

Education

Bachelor's degree in technology/business/engineering

MBA preferred

Tools

Cargo Wise

TMS

APIs

Job description

Job Description:

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide. For the better. Together.

About The Job

• Provide leadership, direction, and capability development across the three regional departments: Customer Implementation (CI), Operational Account Management (OAM), and Customer Journey Management (CJM).
• Develop and execute the regional CX strategy, partnering with Product, Sales, and supporting functions to continuously improve the customer experience across the entire customer journey.
• Establish and drive Voice of Customer programs, measure customer satisfaction and loyalty, identify customer pain points, and act as the primary customer advocate within the IMEA organization.
• Foster a customer-centric culture by ensuring customer perspectives are embedded into decision‑making, process improvement initiatives, and business priorities.

About You

• 12+ years in digital transformation, technology, or CE leadership.
• Minimum 5 years at senior level in logistics or supply chain.
• Proven track record delivering large-scale digital programs.
• Experience with freight forwarding platforms (Cargo Wise, TMS, APIs).
• Bachelor's in technology, Business, or Engineering; MBA preferred.

About Our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!