Customer Operations Support Manager

CMA CGM; Dubai; On-site; AED 110,000 - 160,000; Full time

Job summary

CEVA Logistics in Dubai is seeking a seasoned Customer Service leader to supervise a team of agents and coordinate with Pricing and Sales. The role focuses on maintaining high service quality, guiding key accounts, and implementing new traffic loads.

Requirements include a Bachelor’s in Logistics and 3–4 years in freight-forwarding, with strong negotiation, communication, and project coordination skills. UAE import/export knowledge is essential.

Qualifications

• Bachelor’s degree in Logistics or relevant field is required.
• 3–4 years’ experience in Logistics & Warehouse management within freight-forwarding.
• Knowledge of UAE import/export laws and customs clearance requirements.

Responsibilities

• Supervise the Customer Service team and ensure high-quality service.
• Validate customer profiles with Pricing and Sales teams.
• Secure correct implementation of new traffics and handle key accounts.
• Source and negotiate pricing with suppliers, carriers, and partners.
• Resolve conflicts and provide proactive solutions to clients.
• Monitor workload and plan resources for the team.
• Train new recruits on processes and policies.
• Conduct regular meetings to discuss updates and issues.
• Drive process improvements focused on customer satisfaction.

Skills

Leadership

Customer service

Negotiation

Communication

Problem solving

Team management

Stakeholder management

Analytical thinking

Project coordination

Training

Education

Bachelor’s degree in Logistics or relevant field

Job description

Dubai, ARE

CEVALogistics

Permanent contract

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Closing Date: 22 October 2026 Purpose of the Job

• Primarily involves communicating with customers either via phone, email or face-to-face plus overseeing a team of Customer Service agents.
• Ensure understanding on the company’s values and must act in a professional manner, using language that aligns with that of the company.
• Involves responsibility for providing a productive and motivating working

Key Responsibilities

• Responsible for the supervision of direct reports within the team
• Validate Customer Profile in coordination with the Pricing and Sales team respectively
• Secure correct implementation of new traffics
• Handle logistic requirements of major key accounts
• Sourcing and negotiating pricing with suppliers, carriers and network partners and provide customized quotations to clients
• Resolve conflicts and provide pro‑active solutions to problems to ensure excellent service to clients
• Follow through on all critical inter‑departmental escalations to increase customer retention
• Communicating job expectations, planning, and monitoring workload among the team
• Training all new recruits joining the team on the job processes and company policies
• Successful account retention through extensive follow up and personalized visits to clients
• Conducts regularly scheduled departmental meetings and customer service team meetings as necessary to discuss issues, present informational updates, introduce new policies, conduct training, and address specific needs
• Develop and implement effective procedures and policies those are customer focused
• Provide cross functional support to Projects and operations team as and when required
• Comply and meet with all QHSE, compliance and Ethics requirements

Education & Qualifications

• Bachelor’s degree in Logistics or relevant field

Experience & Knowledge

• 3 - 4 years’ experience working in Logistics & Warehouse management in the freight‑forwarding industry.
• Knowledge of import/export laws and regulations and custom clearance compliance (specifically, UAE Customs requirements

Special Skills

• Strong leadership and people management skills with the ability to supervise, coach, and develop team members.
• Excellent customer service and relationship management skills.
• Advanced problem‑solving and conflict resolution abilities.
• Strong negotiation and commercial acumen when dealing with suppliers, carriers, and service providers.
• Effective communication and stakeholder management skills across Sales, Pricing, Operations, and external customers.
• Ability to manage multiple priorities and perform under pressure in a fast‑paced logistics environment.
• Strong analytical and decision‑making skills with attention to detail.
• Project coordination and implementation skills for new business and traffic onboarding.
• Presentation and training skills to facilitate team development and customer engagements.
• Process improvement and change management capabilities.
• Customer‑centric mindset.
• Results‑oriented approach.
• Strong business partnering skills.
• High level of accountability and ownership.
• Ability to influence and collaborate across functions.
• Strategic thinking with operational execution capabilities.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail] . We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever‑changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

See how you can rise