Visa Services Specialist – Client Support & Processing

The Emirates Group; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

The Emirates Group in Dubai is seeking an organized visa processing assistant to ensure accurate submission of UAE immigration applications and document preparation. You will handle walk-in and B2B requests, maintain meticulous records, and assist staff with visa requirements.

Ideal candidates have at least 1 year in customer service or admin roles, strong MS Office skills, and fluency in English with Arabic as a plus. Join a dynamic, compliance-focused team in the UAE.

Qualifications

• Minimum 1 year experience in customer service or administrative role, preferably in travel, government services or visa processing.
• Proficient with MS Office (Excel, Word, Outlook) and capable with visa platforms and government portals.
• Excellent written and spoken English; Arabic proficiency is required.

Responsibilities

• Provide support across walk-in and B2B channels, ensuring service excellence and policy adherence.
• Screen, enter and submit visa applications via UAE immigration systems accurately and timely.
• Prepare visa documents (NOC, sponsorship letters) and maintain audit-ready digital and physical records.
• Process payments and compile daily revenue summaries; coordinate refunds for rejected applications.
• Liaise with customers and authorities to resolve queries; escalate complex cases to supervisor.
• Assist employees and their families with visa processing per internal procedures and UAE criteria.

Skills

MS Office

Communication

Attention to Detail

Arabic (written/spoken)

English (written)

Education

High School Certificate

Job description

The Emirates Group in Dubai is seeking an organized visa processing assistant to ensure accurate submission of UAE immigration applications and document preparation. You will handle walk-in and B2B requests, maintain meticulous records, and assist staff with visa requirements.

Ideal candidates have at least 1 year in customer service or admin roles, strong MS Office skills, and fluency in English with Arabic as a plus. Join a dynamic, compliance-focused team in the UAE.