Senior Visa Services Consultant | Global Travel Compliance

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

dnata is seeking a Senior Visa Services Consultant to provide accurate and compliant visa processing support for business and leisure travel in the United Arab Emirates. The role emphasizes client service, seamless use of immigration systems, and adherence to internal policies.

You will train new staff, handle complex or urgent cases, and contribute to service improvements, while coordinating with immigration officials and internal teams to ensure timely delivery of visa services.

Qualifications

• Have 12 years of schooling or equivalent experience in Commercial and Sales.
• Have 3 to 5 years of experience in visa processing, immigration services or related administrative or operational functions.
• Familiarity with immigration portals and visa types across business and leisure segments.
• Diligence: Ensures accuracy in documentation and data entry.
• Customer Focus: Responds promptly and courteously to client needs.
• Teamwork: Collaborates effectively and supports colleagues.
• Adaptability: Adjusts to changing visa regulations and internal processes.
• Communication: Conveys information clearly, both in writing and verbally.
• Proactiveness: Takes initiative to resolve issues and enhance processes.

Responsibilities

• Handle end-to-end visa applications, amendments, cancellations, and extensions with accuracy and in line with policies.
• Deliver responsive, professional support to clients and internal teams, meeting SLAs.
• Maintain up-to-date visa records and proper archiving of documents for audits.
• Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases.
• Support onboarding and continuous learning by training new team members.
• Generate operational reports, track performance, and propose process improvements.

Skills

Attention to detail

Customer service

Teamwork

Adaptability

Communication

Proactiveness

Diligence

Client focus

Education

12 years of schooling

Diploma in Travel & Tourism

Job description

dnata is seeking a Senior Visa Services Consultant to provide accurate and compliant visa processing support for business and leisure travel in the United Arab Emirates. The role emphasizes client service, seamless use of immigration systems, and adherence to internal policies.

You will train new staff, handle complex or urgent cases, and contribute to service improvements, while coordinating with immigration officials and internal teams to ensure timely delivery of visa services.