Global Visa Services Specialist — Travel Discounts

Emirates Airlines - Other locations; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Travel benefits

Tax-free salary

Flight discounts

Job summary

Emirates Airlines is seeking a Visa Services Consultant to deliver accurate visa support across walk-in, digital, and B2B channels in the UAE. You will screen, submit, and manage visa applications, ensuring compliance and timely processing in line with UAE immigration rules.

You will prepare documentation, handle payments and refunds, and liaise with customers and authorities. A minimum high school certificate and 1 year in customer service or admin roles are required; English and Arabic are

Qualifications

• Minimum high school certificate or equivalent.
• At least 1 year in a customer service or administrative role.
• Familiar with visa platforms and government portals.
• Efficient with digital and paper records.
• Proficient with Excel, Word and Outlook.
• Clear, professional communication in English and Arabic.
• Diploma in travel-related discipline is a plus.

Responsibilities

• Provide professional support across walk-in, digital, and B2B channels, ensuring service excellence and adherence to company standards.
• Screen, enter, and submit visa applications through UAE immigration systems, ensuring completeness and timely submission.
• Prepare visa-related documents (e.g., NOC, sponsorship letters) and maintain accurate records per audit requirements.
• Process payments for visa services, prepare daily revenue summaries, and coordinate refunds for rejected applications.
• Liaise with customers and external authorities to resolve queries, escalating complex cases as needed.
• Assist employees and families with visa processing, following internal procedures and UAE criteria.

Skills

Customer service

Administration

Attention to detail

Communication skills

MS Office

Arabic & English

Education

High School Diploma

Tools

MS Office

UAE Visa portals

Job description

Emirates Airlines is seeking a Visa Services Consultant to deliver accurate visa support across walk-in, digital, and B2B channels in the UAE. You will screen, submit, and manage visa applications, ensuring compliance and timely processing in line with UAE immigration rules.

You will prepare documentation, handle payments and refunds, and liaise with customers and authorities. A minimum high school certificate and 1 year in customer service or admin roles are required; English and Arabic are