Visa Services Consultant

The Emirates Group; Dubai; On-site; AED 45,000 - 71,000; Full time

Job summary

The Emirates Group in Dubai is seeking an organized visa processing assistant to ensure accurate submission of UAE immigration applications and document preparation. You will handle walk-in and B2B requests, maintain meticulous records, and assist staff with visa requirements.

Ideal candidates have at least 1 year in customer service or admin roles, strong MS Office skills, and fluency in English with Arabic as a plus. Join a dynamic, compliance-focused team in the UAE.

Qualifications

• Minimum 1 year experience in customer service or administrative role, preferably in travel, government services or visa processing.
• Proficient with MS Office (Excel, Word, Outlook) and capable with visa platforms and government portals.
• Excellent written and spoken English; Arabic proficiency is required.

Responsibilities

• Provide support across walk-in and B2B channels, ensuring service excellence and policy adherence.
• Screen, enter and submit visa applications via UAE immigration systems accurately and timely.
• Prepare visa documents (NOC, sponsorship letters) and maintain audit-ready digital and physical records.
• Process payments and compile daily revenue summaries; coordinate refunds for rejected applications.
• Liaise with customers and authorities to resolve queries; escalate complex cases to supervisor.
• Assist employees and their families with visa processing per internal procedures and UAE criteria.

Skills

MS Office

Communication

Attention to Detail

Arabic (written/spoken)

English (written)

Education

High School Certificate

Job description

Provide professional support across walk-in digital and B2B channels ensuring service excellence and adherence to company standards Screen enter and submit visa applications through UAE immigration systems ensuring completeness accuracy and timely submission Prepare visa-related documents e.g NOC sponsorship letters and maintain accurate digital and physical records in line with audit requirements Process payments for visa services prepare daily revenue summaries and coordinate refunds for rejected applications in compliance with guidelines Liaise with customers and external authorities to resolve application-related queries escalating complex cases to senior team members or the Supervisor Assist employees and their families with visa processing ensuring all actions align with internal procedures and UAE immigration criteria.

Have 10 years of schooling or equivalent High School Certificate (minimum) Have a minimum of 1 year of experience in a customer service or administrative role, ideally within the travel, government services, or visa processing environment. Familiar with visa platforms and government portals. Documentation Management: Efficient with digital and paper records. MS Office: Proficient in Excel, Word, and Outlook. Communication: Clear and professional in both speech and writing. Customer Service: Efficient and responsive to client needs. Attention to Detail: Accurate in reviewing and processing documents. Arabic written/spoken Proficiency in English (verbal and written)