Senior Visa Services Consultant

The Emirates Group; Dubai; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

The Emirates Group is seeking a diligent visa processing professional to handle end-to-end amendments, cancellations and extensions with precision. You will provide responsive support to clients and internal teams, ensuring timely query resolution and strict adherence to SLAs.

You will maintain accurate visa records, archive documents for audits, and coordinate with immigration officials and internal stakeholders to manage urgent cases.

Qualifications

• Diploma in Travel & Tourism or related field.
• At least 12 years of schooling or equivalent.

Responsabilités

• Handle end-to-end visa applications amendments, cancellations and extensions with accuracy.
• Deliver professional support to clients and internal teams ensuring timely resolution of queries and adherence to SLAs.
• Maintain up-to-date visa records and proper archiving for audit compliance.
• Coordinate with immigration officials and internal stakeholders for urgent or pending cases.
• Train new team members and share best practices in visa processing and system use.
• Generate operational reports and track performance, suggesting improvements to boost efficiency and client satisfaction.

Connaissances

Attention to detail

Customer focus

Verbal and written communication

Team collaboration

Proactive problem solving

Formation

Diploma in Travel & Tourism

12 years schooling

Outils

Visa processing system

Immigration portals

Description du poste

In this role you will Handle end-to-end visa applications amendments cancellations and extensions with accuracy ensuring compliance with internal policies and immigration regulations Deliver responsive professional support to clients and internal teams ensuring timely resolution of queries and adherence to service level agreements SLAs Maintain up-to-date visa records and ensure proper archiving of documents in line with audit and process requirements Coordinate with immigration officials and internal stakeholders to manage urgent or pending cases escalating issues as needed to ensure smooth service delivery Support onboarding and continuous learning by training new team members and sharing best practices in visa processing and system use Generate operational reports track performance and proactively suggest improvements to enhance efficiency accuracy and client satisfaction.

Qualifications

• Have 12 years of schooling or equivalent.
• Have 3 to 5 years of experience in visa processing, immigration services, customer services or related administrative or operational functions.
• You ll have an edge if you have:
• Familiarity with immigration portals and visa types across both business and leisure travel.
• A diligent approach, ensuring accuracy in documentation and data entry.
• A strong customer focus, responding promptly and professionally to client needs.
• The ability to collaborate effectively and support team members.
• The flexibility to adapt to changing visa regulations and internal processes.
• Clear and professional verbal and written communication skills.
• A proactive approach to resolving issues and identifying process improvements.
• A diploma in Travel & Tourism or a related field.
• Previous experience in a customer-facing role or within the travel industry.