Assistant Manager - VIP Services

Atlantis; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance (dental)

Annual flights home

Life insurance

Incentive program

Wellness initiatives

F&B privileges

Employee discounts at Kerzner estates

Job summary

Atlantis Resorts seeks an Assistant Manager - VIP Services to lead a dedicated luxury guest services team at Dubai’s premier resort. You will ensure personalised VIP service, coordinate with multiple departments, and manage high-profile guest needs across all shifts.

Role requires extensive luxury VIP experience, strong leadership, and fluency in English; additional languages are highly desirable. The position offers a tax-free UAE salary and comprehensive benefits.

Qualifications

• Extensive luxury 5-star Butler Services or VIP guest operations experience.
• Minimum 2 years of experience as a Senior Butler, Assistant Head Butler, or similar supervisory position.
• Fluency in English is essential; additional languages desirable.

Responsibilities

• Assist with the daily leadership and coordination of VIP Services operations.
• Ensure VIP guests receive consistently high standards of personalized service throughout their stay.
• Support a 24/7 operation and maintain service continuity across shifts.
• Anticipate guest preferences, special requests, and individual service expectations.
• Create tailored guest experiences using the resort's accommodation, dining, leisure, wellness, and entertainment offerings.
• Maintain detailed awareness of VIP arrivals, departures, itineraries, preferences, and special occasions.
• Coordinate closely with Butler Services, Front Office, Concierge, Housekeeping, Food and Beverage, Transportation, Security, Spa, and other operating departments.
• Ensure guest requests are communicated accurately and completed within agreed timelines.
• Handle complex or sensitive VIP requests with discretion and sound judgment.
• Resolve service concerns promptly and elevate significant matters when appropriate.
• Monitor guest feedback and identify opportunities to enhance service personalization.
• Maintain professional relationships with repeat, high-profile, and international guests.
• Lead by example during peak operational periods and high-profile guest movements.
• Support Head Butler and VIP Services leadership with daily operational priorities.
• Coach team members on luxury service standards, communication, personalization, and guest engagement.
• Conduct on-the-job training and reinforce departmental service procedures.
• Monitor individual and team performance against established KPIs.
• Provide constructive feedback and support improvement plans where required.
• Assist with performance management and disciplinary procedures in coordination with senior leadership.
• Encourage accountability, professionalism, teamwork, and consistent service execution.
• Review operational gaps and recommend improvements to guest service processes.
• Support development of new service concepts and enhancements within VIP Services.
• Ensure departmental records, guest preferences, and operational information remain accurate and current.
• Participate in briefings, handovers, and cross-departmental coordination meetings.
• Maintain confidentiality and discretion when handling VIP information.
• Support staffing and deployment decisions based on occupancy, guest profiles, and operational requirements.
• Promote a strong service culture focused on attention to detail and proactive guest care.
• Develop knowledge across multiple resort departments to improve cross-functional coordination.
• Contribute to departmental reporting and performance reviews.
• Maintain a polished and professional presence consistent with ultra-luxury hospitality expectations.

Skills

VIP guest services

Luxury hospitality

Butler services

Guest personalization

Guest relations

VIP operations

High-profile guest handling

Concierge services

Education

Diploma/Associate degree in Hospitality or related field

Job description

Job Snapshot

Role: Assistant Manager - VIP Services

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Guest Services-Concierge

Experience: Extensive luxury 5-star butler experience, including at least 2 years as a Senior Butler or Assistant Head Butler

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Hospitality

Function: Guest Services-Concierge

Salary: 12000-18000

Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Assistant Manager - VIP Services will support the leadership and daily operation of a dedicated luxury guest services team responsible for high-value and VIP guests. The position requires a strong on-the-ground presence, ensuring service standards, personalization, responsiveness, and professionalism remain consistent across every shift. The role will also help transform guest preferences into bespoke resort experiences by coordinating accommodation, dining, entertainment, wellness, transportation, and other luxury services. Beyond direct guest interaction, the position will develop team capability, monitor departmental performance, and identify practical ways to strengthen the overall VIP service offering.

Key Responsibilities

• Assist with the daily leadership and coordination of VIP Services operations.
• Ensure VIP guests receive consistently high standards of personalized service throughout their stay.
• Support a 24/7 operation and maintain service continuity across shifts.
• Anticipate guest preferences, special requests, and individual service expectations.
• Create tailored guest experiences using the resort 's accommodation, dining, leisure, wellness, and entertainment offerings.
• Maintain detailed awareness of VIP arrivals, departures, itineraries, preferences, and special occasions.
• Coordinate closely with Butler Services, Front Office, Concierge, Housekeeping, Food and Beverage, Transportation, Security, Spa, and other operating departments.
• Ensure guest requests are communicated accurately and completed within agreed timelines.
• Handle complex or sensitive VIP requests with discretion and sound judgment.
• Resolve service concerns promptly and elevate significant matters when appropriate.
• Monitor guest feedback and identify opportunities to enhance service personalization.
• Maintain professional relationships with repeat, high-profile, and international guests.
• Lead by example during peak operational periods and high-profile guest movements.
• Support Head Butler and VIP Services leadership with daily operational priorities.
• Coach team members on luxury service standards, communication, personalization, and guest engagement.
• Conduct on-the-job training and reinforce departmental service procedures.
• Monitor individual and team performance against established KPIs.
• Provide constructive feedback and support improvement plans where required.
• Assist with performance management and disciplinary procedures in coordination with senior leadership.
• Encourage accountability, professionalism, teamwork, and consistent service execution.
• Review operational gaps and recommend improvements to guest service processes.
• Support development of new service concepts and enhancements within VIP Services.
• Ensure departmental records, guest preferences, and operational information remain accurate and current.
• Participate in briefings, handovers, and cross-departmental coordination meetings.
• Maintain confidentiality and discretion when handling VIP information.
• Support staffing and deployment decisions based on occupancy, guest profiles, and operational requirements.
• Promote a strong service culture focused on attention to detail and proactive guest care.
• Develop knowledge across multiple resort departments to improve cross-functional coordination.
• Contribute to departmental reporting and performance reviews.
• Maintain a polished and professional presence consistent with ultra-luxury hospitality expectations.

Ideal Profile

• Diploma, Associate Degree, or comparable qualification in Hospitality or a related field.
• Extensive experience within luxury 5-star Butler Services or VIP guest operations.
• Minimum 2 years of experience as a Senior Butler, Assistant Head Butler, or similar supervisory position.
• Strong understanding of personalized luxury guest service and high-profile guest expectations.
• Demonstrated ability to lead and coach frontline service teams.
• Comfortable working in a 24/7 resort operation.
• Skilled in handling sensitive guest situations with discretion and professionalism.
• Strong organizational ability and close attention to detail.
• Capable of managing multiple guest requirements and operational priorities simultaneously.
• Confident working directly with VIPs, repeat guests, and international clientele.
• Strong communication and interpersonal skills.
• Able to develop and maintain effective relationships across multiple resort departments.
• Passionate about training, coaching, and developing service professionals.
• Comfortable monitoring KPIs and supporting performance management processes.
• Able to identify operational weaknesses and recommend service improvements.
• Adaptable, hands-on, and willing to support different areas of resort operations.
• Fluency in English is essential.
• Additional fluency in Russian, German, Arabic, French, Spanish, or Chinese is highly desirable.

Skills Set

• VIP guest services
• Luxury hospitality
• Butler services
• Guest personalization
• Guest relations
• VIP operations
• Luxury guest experience
• High-profile guest handling
• Concierge services
• Guest preference management
• Service recovery
• Bespoke guest experiences
• 5-star hospitality
• Front-of-house operations
• Resort operations
• Team leadership
• Staff coaching
• On-the-job training
• Performance management
• KPI monitoring
• Service standards
• Operational coordination
• Cross-department coordination
• Guest itinerary management
• Complaint resolution
• Service enhancement
• Shift operations
• VIP arrivals and departures
• Luxury service etiquette
• Confidentiality
• Multicultural communication
• Departmental reporting
• Staff development
• Problem-solving
• Stakeholder coordination

Why Join Us

This role offers the opportunity to work at the highest level of Dubai 's Hospitality sector, supporting VIP guests within one of the city 's most recognized ultra-luxury resort environments. The position provides meaningful exposure to sophisticated guest service operations, international clientele, cross-resort coordination, and team leadership.

Colleagues benefit from a competitive tax-free salary in UAE Dirhams, food and beverage privileges, discounted rates across participating Kerzner properties, comprehensive health insurance including dental coverage, annual flights home, life insurance, an incentive program, and wellness initiatives.

Strong investment in training, internal mobility, and leadership development also creates valuable long-term career opportunities across the wider Kerzner portfolio.

About the Company

Atlantis Resorts operates Atlantis, The Palm and Atlantis The Royal in Dubai, two internationally recognized luxury destinations offering premium accommodation, dining, entertainment, wellness, and personalized guest experiences.

As part of Kerzner International, Atlantis Resorts provides a multicultural hospitality environment where service excellence, professional development, and memorable guest experiences remain central to daily operations.