VIP Service Runner – Luxury Resort Butler Support

Wynn Al Marjan Island; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island is seeking a Runner to join the Butler Services team in a luxury hotel environment. You will support Butlers by coordinating between kitchen, bar and service areas, and by delivering food and beverages promptly while maintaining impeccable service standards.

The role requires a minimum of 2 years of customer service experience in a luxury setting, fluency in English, and the ability to work in a fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience in a luxury hotel or high-end restaurant environment.
• Fluent in spoken English; additional languages are beneficial.

Responsibilities

• Supports Butlers by ensuring smooth coordination between kitchen, bar, and service areas.
• Prepares and maintains service stations, mise-en-place, and operational readiness.
• Delivers food and beverages promptly, clears tables, and resets service areas.
• Maintains cleanliness, organization, and stock levels in service and back-of-house areas.
• Assists with guest interactions, handles requests professionally, and supports service recovery.
• Ensures compliance with food safety, hygiene, health and safety, and company standards.
• Works collaboratively with team members to provide exceptional VIP guest experiences.
• Completes additional tasks as assigned by the Head Butler or management.

Skills

Customer service

Attention to detail

Communication

Teamwork

VIP service

Job description

Wynn Al Marjan Island is seeking a Runner to join the Butler Services team in a luxury hotel environment. You will support Butlers by coordinating between kitchen, bar and service areas, and by delivering food and beverages promptly while maintaining impeccable service standards.

The role requires a minimum of 2 years of customer service experience in a luxury setting, fluency in English, and the ability to work in a fast-paced environment.