VIP F&B Butler Services Manager

Wynn Al Marjan Island; Ras al-Khaimah; Remote; AED 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Manager - F&B Butler Services to lead the F&B Butler Services team across Sky Gaming and Salon Privé. You will set service standards, oversee staffing, and ensure a consistent Wynn service culture across all venues.

The role requires luxury hospitality leadership, strong beverages knowledge, discretion, and the ability to manage complex guest needs in a high-end gaming environment, while maintaining operational efficiency.

Qualifications

• Minimum 7 years of progressive luxury Food & Beverage, butler, private club, or integrated resort experience, including at least 3 years in a management position.
• Demonstrated leadership in VVIP or high-limit gaming service, luxury private-room service, premium beverage operations, or a comparable confidential guest environment.
• Strong command of premium beverage programs, wine and spirits service, refined dining service, and high-touch guest experience delivery.
• Proven ability to lead multicultural teams, manage sensitive guest situations, and make sound decisions under pressure without disrupting active gaming play.
• Strong commercial, roster, inventory, cost-control, training, and performance-management capability.
• High level of discretion, integrity, situational awareness, emotional control, and professional judgment.
• Proficient in Microsoft Office and relevant hospitality, POS, scheduling, and guest-profile systems.
• Fluent written and spoken English; additional languages relevant to international VIP markets are an advantage.
• Able to work a flexible schedule, including nights, weekends, public holidays, and extended hours as operationally required.

Responsibilities

• Own the service strategy and daily operating standards for Sky Gaming and Salon Privé, protecting the distinct service proposition of each venue while ensuring one consistent Wynn service culture.
• Lead the F&B Butler Services management team across all VIP Gaming venues, including bars and lounges, private gaming salons across all gaming venues, aligning staffing, deployment, service readiness, and guest coverage with forecasted gaming activity.
• Set and enforce non-negotiable standards for discretion, privacy, responsiveness, product knowledge, grooming, service sequence, and conduct around active gaming play.
• Translate VVIP and VIP guest preferences into documented service plans, ensuring accurate execution across shifts without unnecessary repetition or intrusion.
• Maintain executive oversight of beverage, wine, spirits, cocktail, coffee, tea, bottle-service, and bespoke dining delivery within the venues, partnering with Bar, Culinary, Stewarding, and Gaming Operations leaders.
• Approve operating procedures, service rituals, briefing standards, salon-readiness checks, handover protocols, and escalation pathways for guest requests and service recovery.
• Review demand, productivity, rosters, leave, breaks, and deployment to ensure sufficient coverage while protecting labor efficiency and avoiding over-servicing or guest disruption.
• Lead recruitment, onboarding, succession planning, performance management, recognition, and capability development for management and frontline colleagues.
• Ensure the Assistant Manager and Supervisors conduct effective briefings, coaching, inspections, and follow-up, and hold leaders accountable for timely closure of gaps.
• Serve as the senior F&B service escalation point for sensitive VVIP matters, coordinating discreetly with Gaming Operations, Casino Marketing, Security, Compliance, Hotel Operations, and other authorized stakeholders
• Perform other reasonable duties within the scope of the position as assigned by the Gaming Beverage Operations Director

Skills

Leadership

Luxury hospitality

Bev program mastery

Multicultural teams

Job description

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Manager - F&B Butler Services to lead the F&B Butler Services team across Sky Gaming and Salon Privé. You will set service standards, oversee staffing, and ensure a consistent Wynn service culture across all venues.

The role requires luxury hospitality leadership, strong beverages knowledge, discretion, and the ability to manage complex guest needs in a high-end gaming environment, while maintaining operational efficiency.