VIP Butler Services Coordinator

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Wynn Al Marjan Island in Abu Dhabi is seeking a polished Administrative Assistant with luxury hospitality exposure to support Butler Services and guest operations. This role requires meticulous organization, strong communication, and a proactive service mindset.

You will handle daily reports, coordinate with Guest Services Centre, and maintain guest profiles while ensuring seamless service aligned with Forbes and Wynn standards. Excellent English skills and VIP experience are essential.

Qualifications

• Minimum 2 years administrative experience in hospitality.
• Fluent English, strong communication and interpersonal skills.
• Experience with VIP services and high-profile clientele.

Responsibilities

• Prepare daily reports for morning briefings.
• Handle and track all Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles preferences and service records.
• Ensure strong knowledge of resort facilities services and F&B menus.
• Support dispatching of Butlers including VIP and Gaming.
• Deliver prompt personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

Skills

Communication

VIP services

Customer service

Time management

Organizational skills

Interpersonal skills

Tools

MS Office

Job description

Wynn Al Marjan Island in Abu Dhabi is seeking a polished Administrative Assistant with luxury hospitality exposure to support Butler Services and guest operations. This role requires meticulous organization, strong communication, and a proactive service mindset.

You will handle daily reports, coordinate with Guest Services Centre, and maintain guest profiles while ensuring seamless service aligned with Forbes and Wynn standards. Excellent English skills and VIP experience are essential.