Gaming Butler - F&B Butler Services

Wynn Al Marjan Island; Ras Al Khaimah; Presencial; AED 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Life Insurance

Incentive Programs

Leave policy

Descripción de la vacante

Wynn Al Marjan Island is seeking a Gaming Butler for its Sky Gaming and Salon Privé experiences. The role requires luxury F&B background, strong guest service with VIP guests, and the ability to work discreetly around active gaming.

You will prepare salons, take refined beverage and culinary orders, and coordinate with multiple teams to ensure seamless delivery while maintaining privacy and professionalism in a high-end resort environment.

Formación

• Experience in luxury F&B, butler, private club, or high-end resort environments.
• Excellent guest interaction and service delivery with VIPs.
• Strong communication, memory for preferences, and cultural awareness.

Responsabilidades

• Provide discreet, anticipatory food and beverage service to VIP and VVIP guests in Sky Gaming and Salon Privé.
• Prepare private salons and service stations before arrival and maintain readiness.
• Review guest preferences, allergies and instructions; protect privacy and confidentiality.
• Welcome guests with polished brevity and orient them to salon features during gaming activity.
• Take orders, make recommendations, and deliver beverages and light fare to spec.
• Coordinate with bartenders, culinary, runners, hosts, and gaming operations for timely service.
• Monitor service timing and guest cues; maintain calm presence around active play.
• Check quality, temperature, and presentation of all items before entering salons.
• Record orders and charges accurately; manage complimentary or hosted services per SOPs.
• Maintain salons, pantries, and stations, report shortages or defects to supervisor.
• Handle guest concerns within authority and escalate sensitive issues promptly.

Conocimientos

VIP guest service

Discretion

Multitasking

Fluent English

Guest communication

Teamwork

Descripción del empleo

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Job Description

Wynn Al Marjan Island is currently seeking a Gaming Butler - F&B Butler Services to join the resort’s Food & Beverage team.

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

The Primary Duties And Responsibilities Of This Role Are

• Provide discreet, anticipatory, and personalized food and beverage service to VIP and VVIP guests in Sky Gaming and Salon Privé, adapting the style and pace of service to each guest and the rhythm of active play.
• Prepare assigned private salons, side stations, service equipment, amenities, menus, and guest-specific arrangements before arrival and maintain readiness throughout the shift.
• Review approved guest preferences, dietary information, allergies, privacy expectations, and service instructions before engagement, and protect all information from unnecessary disclosure.
• Welcome and orient guests with polished brevity, introducing relevant salon features and available food and beverage services without interrupting gaming activity.
• Take accurate orders, make informed recommendations, and deliver refined food, wine, spirits, cocktails, bottle service, specialty coffee and tea, and non‑alcoholic beverages in accordance with role certification and SOPs.
• Coordinate with Bartenders, Culinary, Runners, Hosts / Hostesses, Stewarding, and Gaming Operations to ensure accurate preparation, discreet movement, and timely delivery.
• Observe guest cues and service timing, maintain a calm presence, clear discreetly, and avoid unnecessary conversation, repeated questioning, or interruption during play.
• Check product quality, presentation, temperature, glassware, accompaniments, and order completeness before entering a private salon.
• Record orders and charges accurately in the approved system and follow controls for complimentary, hosted, or specially authorized service.
• Maintain assigned salons, pantries, and service stations in immaculate condition, replenishing through the Runner and reporting shortages or defects to the Supervisor.
• Handle guest concerns within role authority, preserve privacy and continuity of play, and escalation sensitive, financial, security, or service‑recovery matters promptly.

About You

• Minimum 3 years of luxury Food & Beverage, butler, private club, fine dining, or integrated resort experience, including experience with VIP guests.
• Strong practical competence in refined food service and premium beverage service; cocktail, wine, bottle‑service, coffee, or tea skills are highly desirable.
• Demonstrated discretion, situational awareness, memory for preferences, and confidence serving high‑profile international guests.
• Ability to read guest cues, work calmly around active gaming play, and manage multiple precise service requests without intrusion.
• Strong communication, interpersonal, teamwork, and problem‑solving skills.
• Fluent spoken English; additional languages are an advantage.
• High standards of grooming, personal hygiene, integrity, and professional conduct.
• Able to work rotating shifts, nights, weekends, public holidays, and extended hours as operationally required.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.