VIP Butler Services Coordinator — Luxury Resort

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 112,000 - 167,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Coordinator for our Butler Services team. You will manage requests, prepare reports, and coordinate with Guest Services to deliver personalized, Forbes-standard service.

The role requires fluent English, at least 2 years’ hospitality administration experience, and strong organizational and communication skills. You will handle VIP needs, maintain guest profiles, and support front office operations.

Qualifications

• Fluent in English (spoken, written, reading).
• 2+ years of administrative experience in hospitality, luxury hotel/resort preferred.
• Strong understanding of VIP services and high-profile clientele expectations.
• Excellent interpersonal and service communication skills.
• Outstanding organizational and time-management abilities with attention to detail.
• Strong administrative skills including record-keeping and follow-up.
• Proficient in standard office applications and systems.

Responsibilities

• Prepare daily reports for morning briefings.
• Handle and track Butler Services requests and calls.
• Coordinate with Guest Services Centre and departments for timely fulfilment.
• Maintain guest profiles, preferences, and service records.
• Ensure knowledge of resort facilities, services, and F&B menus.
• Support dispatching of Butlers, including VIP and Gaming.
• Deliver prompt, personalized service and resolve guest concerns.
• Uphold Forbes standards and Wynn brand expectations; report guest feedback.
• Control master keys and work devices with accurate tracking.
• Coordinate with Front Office and Housekeeping on room status and operations.
• Monitor room turnover and ensure communication during PMS downtime.
• Ensure accurate shift handovers and provide administrative support to management.

Skills

Fluent English

Administrative experience

VIP services

Interpersonal skills

Organizational skills

Office Computer literacy

Tools

Office software

Job description

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Coordinator for our Butler Services team. You will manage requests, prepare reports, and coordinate with Guest Services to deliver personalized, Forbes-standard service.

The role requires fluent English, at least 2 years’ hospitality administration experience, and strong organizational and communication skills. You will handle VIP needs, maintain guest profiles, and support front office operations.