VIP Guest Relations Specialist

InterContinental Hotels Group; Dubai; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Job summary

InterContinental Dubai Marina is seeking a Guest Relations Agent to ensure VIP guests receive personalized recognition and seamless service from arrival to departure. You will uphold benefits for members, greet repeat guests, and deliver exceptional hospitality in a luxury hotel setting.

The role requires experience in a luxury hotel, strong English communication, and fluency in an additional language, with knowledge of Opera PMS and excellent multitasking abilities in a fast-paced environment.

Qualifications

• Experience in a luxury hotel or resort.
• Knowledge of Opera PMS is essential.
• Strong communication and interpersonal skills.
• Excellent command of written and spoken English.
• Fluency in an additional language is required.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt attention for VIP guests from arrival through departure.
• Ensure VIPs and members receive all benefits, and repeat guests receive special recognition and service.

Skills

Luxury hotel experience

Opera PMS knowledge

Communication skills

Interpersonal skills

English proficiency

Additional language

Organizational skills

Multitasking ability

Job description

InterContinental Dubai Marina is seeking a Guest Relations Agent to ensure VIP guests receive personalized recognition and seamless service from arrival to departure. You will uphold benefits for members, greet repeat guests, and deliver exceptional hospitality in a luxury hotel setting.

The role requires experience in a luxury hotel, strong English communication, and fluency in an additional language, with knowledge of Opera PMS and excellent multitasking abilities in a fast-paced environment.