Guest Relations Agent at InterContinental

AimGulf; Dubai; On-site; AED 67,000 - 134,000; Full time

Benefits offered by this job

Staff discounts

Room discounts

Top training in industry

Job summary

InterContinental Dubai Marina seeks a Guest Relations Agent to deliver personalized VIP guest experiences from arrival through departure. Based in Dubai, this on-site role requires exceptional English, strong interpersonal and organizational skills, and the ability to multitask in a fast-paced environment.

You will ensure VIPs receive all benefits, recognize repeat guests, and uphold the property's high standards.

Qualifications

• Similar experience in a luxury hotel and/or resort.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt attention for VIP guests from arrival through departure.
• Ensure VIPs and members consistently receive all benefits.
• Ensure repeat guests and other VIP’s receive special recognition and service.

Skills

Interpersonal skills

English proficiency

Organizational skills

Fast-paced environment

Multitasking

Job description

Job Title: Guest Relations Agent at InterContinental

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 1 October 2026

Job Reference/ID: 169218

Job Description / Role:

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international.

Key Responsibilities:

• Ensure maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure.
• Ensure that VIPs and members consistently receive all benefits.
• Ensure that repeat guests and other VIP’s receive special recognition and service.

Experience Required:

• Similar experience in a luxury hotel and/or resort

Skills Required:

• Strong interpersonal skills
• Excellent command of written and spoken English
• Strong organizational skills
• Ability to work in a fast-paced environment
• Ability to multitask

Languages:

• Fluency in an additional language is required
• Excellent command of written and spoken English

Employment / Job Type: Full Time

Benefits: Staff discounts, impressive room discounts, and some of the best training in the industry.

Nationality: Any Nationality

About the Company:

United Kingdom headquartered hospitality group owning, managing, and franchising hotels under brands including InterContinental, Regent, Six Senses, Kimpton, Crowne Plaza, Voco, Holiday Inn, and Staybridge Suites. IHG has a large Middle East portfolio, particularly in Saudi Arabia and the UAE, covering city hotels, resorts, extended stay properties, and hotels serving religious tourism.

Company Industry: Hospitality

Department / Functional Area: Guest Relations

Closing Date: 1 November 2026