Luxury VIP Guest Relations Concierge

IHG Hotels & Resorts; Dubai; On-site; AED 89,000 - 123,000; Full time

Benefits offered by this job

Staff discounts

Room discounts

Training programs

Wellbeing support

Job summary

InterContinental Dubai Marina invites applications for a Guest Relations Agent. You will be responsible for ensuring VIP guest satisfaction from arrival through departure, recognizing guests personally and ensuring all benefits are applied.

Excellent English and interpersonal skills are required, with fluency in another language preferred. Join a luxury team where staff discounts, room discounts, and career development are highlighted as part of a supportive, dynamic workplace.

Qualifications

• Similar experience in a luxury hotel and/or resort.
• Knowledge in Opera PMS is essential.
• Strong communication skills.
• Strong interpersonal skills and excellent command of written and spoken English.
• Fluency in an additional language is required.
• Strong organizational skills.
• Ability to work in a fast-paced environment.
• Ability to multitask.

Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt attention for VIP guests from arrival through departure.
• Ensure that VIPs and members receive all benefits, and repeat guests receive special recognition and service.

Skills

VIP guest experience

Communication skills

Interpersonal skills

English proficiency

Multitasking

Organizational skills

Tools

Opera PMS

Job description

InterContinental Dubai Marina invites applications for a Guest Relations Agent. You will be responsible for ensuring VIP guest satisfaction from arrival through departure, recognizing guests personally and ensuring all benefits are applied.

Excellent English and interpersonal skills are required, with fluency in another language preferred. Join a luxury team where staff discounts, room discounts, and career development are highlighted as part of a supportive, dynamic workplace.