VIP Guest Relations & Concierge Specialist

InterContinental Hotels Group; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Staff discounts

Room discounts

Training & development

Job summary

InterContinental Dubai Marina is seeking a Guest Relations Agent to ensure maximum guest satisfaction for VIP guests from arrival through departure. You will ensure that VIPs and members receive benefits, and repeat guests receive special recognition and service.

The role requires strong English communications, interpersonal skills, and the ability to multitask in a fast-paced luxury hotel environment, with fluency in an additional language and experience with Opera PMS.

Qualifications

• Experience in luxury hotel or resort environment.
• Strong written and spoken English.
• Excellent interpersonal and communication skills.
• Fluency in an additional language is required.
• Strong organizational skills and ability to multitask.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide maximum guest satisfaction by recognizing VIP guests and ensuring prompt attention from arrival through departure.
• Ensure VIPs receive all benefits and repeat guests receive special recognition and service.

Job description

InterContinental Dubai Marina is seeking a Guest Relations Agent to ensure maximum guest satisfaction for VIP guests from arrival through departure. You will ensure that VIPs and members receive benefits, and repeat guests receive special recognition and service.

The role requires strong English communications, interpersonal skills, and the ability to multitask in a fast-paced luxury hotel environment, with fluency in an additional language and experience with Opera PMS.