Guest Experience Reservations Specialist

Hilton; Dubai; On-site; AED 33,000 - 60,000; Full time

Job summary

Hilton is seeking a Reservations Agent in Dubai to warmly handle guest inquiries and convert them into confirmed reservations, delivering memorable experiences throughout the stay.

You will provide exceptional service, maintain accuracy in reservations, and actively promote hotel services and upgrades while supporting sales efforts for future opportunities. The role emphasizes hospitality, integrity, leadership, and teamwork.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members.
• Secure individual bookings: Convert guest inquiries into confirmed reservations.
• Maintain attention to detail: Record and process all reservations with accuracy.
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades.
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities.

Job description

Hilton is seeking a Reservations Agent in Dubai to warmly handle guest inquiries and convert them into confirmed reservations, delivering memorable experiences throughout the stay.

You will provide exceptional service, maintain accuracy in reservations, and actively promote hotel services and upgrades while supporting sales efforts for future opportunities. The role emphasizes hospitality, integrity, leadership, and teamwork.