Vice President Operations Excellence Grocery Retail - Majid Al Futtaim - Dubai UAE

Majid Al Futtaim; Dubai; On-site; AED 725,400 - 948,600; Full time

Benefits offered by this job

Leadership development programs

Competitive executive compensation

Career growth opportunities

Job summary

Majid Al Futtaim in Dubai is seeking a Vice President of Operations Excellence for Grocery Retail. The successful candidate will lead the transformation of store operations across hypermarkets and supermarkets, focusing on operational efficiency and superior customer experience.

Responsibilities include designing operational frameworks, implementing best-in-class procedures, and driving continuous improvement practices to enhance store productivity. The ideal candidate will possess over 15 years of leadership experience in retail operations and be capable of leading large-scale transformation programs.

Qualifications

• Minimum 15 years of senior leadership experience in grocery retail operations.
• Proven expertise in operations excellence and store productivity improvement.
• Strong cross-functional leadership experience working with supply chain and merchandising.

Responsibilities

• Lead the development and deployment of standardized operating procedures.
• Establish structured business cycle processes covering demand planning and ordering.
• Design and oversee store-level demand planning and ordering frameworks.

Skills

Retail operations transformation

Demand planning and inventory optimization

Store productivity and labour planning

Operational governance and compliance

Continuous improvement methodologies

Supply chain coordination and logistics integration

Performance management and KPI governance

Strategic leadership and change management

Job description

Position Overview

Vice President Operations Excellence Grocery Retail at Majid Al Futtaim Retail leads the transformation and standardization of store operations across hypermarket and supermarket formats in the UAE. The role focuses on designing scalable operational frameworks, implementing best‑in‑class Standard Operating Procedures, improving supply chain coordination, and driving operational efficiency, productivity, and superior customer experience across grocery retail stores.

Job Details

Country: UAE
City: Dubai
Industry: Retail
Function: Operations-Plant Management
Salary: 65000-85000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

• Lead the development and deployment of standardized operating procedures across all grocery store formats including hypermarkets and supermarkets.
• Establish structured business cycle processes covering demand planning, ordering, receiving, replenishment, shrink management, hygiene standards, food safety, and operational compliance.
• Ensure operational processes align with commercial strategies, promotions, and category management initiatives.
• Design and oversee store‑level demand planning and ordering frameworks to improve forecasting accuracy and inventory availability.
• Improve on‑shelf product availability, freshness, and working capital efficiency through disciplined ordering and inventory processes.
• Define clear responsibilities between store teams, supply chain functions, and commercial departments to streamline operations.
• Lead transformation initiatives that improve ways of working, governance structures, and cross‑functional collaboration.
• Implement continuous improvement practices such as Lean, Six Sigma, and Kaizen to increase productivity and eliminate operational waste.
• Design store productivity frameworks including labour standards, scheduling models, and workload planning linked to store sales and operational complexity.
• Ensure strong compliance with commercial standards including pricing, planograms, product range implementation, and promotional execution.
• Partner with merchandising and commercial teams to translate category strategies into effective store execution.
• Optimize receiving, back‑of‑house processes, and stock handling procedures to improve speed, accuracy, and operational efficiency.
• Implement structured food waste management programs including prevention, markdown management, recycling initiatives, and sustainability practices.
• Improve collaboration between supply chain and store operations to enhance inventory flow, freshness, and stock availability.
• Define and monitor key operational performance indicators including shrink, waste, labour productivity, service quality, and cost control.
• Establish governance mechanisms, operational audits, and escalation procedures to ensure compliance with operational standards.
• Support capability development by designing operational playbooks, training frameworks, and leadership coaching programs.

Ideal Profile

• Minimum 15 years of senior leadership experience in grocery retail operations across multi‑format environments.
• Proven expertise in operations excellence, store productivity improvement, and large‑scale transformation programs.
• Deep understanding of supermarket and hypermarket operating models including fresh and perishable product management.
• Strong cross‑functional leadership experience working with supply chain, merchandising, and commercial teams.
• Excellent strategic thinking with the ability to implement operational frameworks across large retail networks.
• Demonstrated experience in change management and organizational transformation.
• Strong analytical mindset with experience using performance metrics and operational data to guide decisions.

Skills Set

• Retail operations transformation
• Demand planning and inventory optimization
• Store productivity and labour planning
• Operational governance and compliance
• Continuous improvement methodologies
• Supply chain coordination and logistics integration
• Performance management and KPI governance
• Strategic leadership and change management

Benefits

• Lead operations excellence initiatives within one of the region's largest retail groups.
• Influence large‑scale grocery retail transformation across hypermarkets and supermarkets.
• Work alongside senior leadership shaping the future of retail operations in the UAE.
• Access to leadership development programs and strategic projects across the Majid Al Futtaim network.
• Competitive executive compensation and long‑term career growth opportunities.